2051 Views 7 Replies Latest reply: Apr 2, 2011 6:12 PM by b noir
Currently Being ModeratedApr 2, 2011 1:18 AM (in response to JosheeBitch)
I decided to uninstall it, but it wouldn't let me do that.
Do you get an error message when you try to uninstall, Joshee? If so, what does it say? (Precise text, please.)Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedApr 2, 2011 3:01 AM (in response to JosheeBitch)perfect, thanks.
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."
That's consistent with disk/file damage.
Let's first try running a chkdsk over your C drive. There's Windows 7 instructions in the following document. Select both "automatically fix file system errors" and "scan for and attempt recovery of bad sectors" or use chkdsk /r (depending on which way you choose to go about things). You should be prompted to schedule the scan to run on restart. That sort of scan of the C drive should take a long time ... if it quits after a few minutes or seconds, something's interfering with the scan:
http://www.w7forums.com/use-chkdsk-check-disk-t448.html (How to use CHKDSK (Check Disk))
Does the chkdsk find/repair any damage? If so, does an itunes uninstall/reinstall go through properly this time?Lenovo t61 laptop, Windows XP Pro, various ipod models
I did that, I think it repaired some things, I'm not entirely sure though. I tried uninstalling it again but it came up with the same error message. It didn't take nearly as long to get to that error message this time though.toshiba, Windows 7
Currently Being ModeratedApr 2, 2011 5:44 PM (in response to JosheeBitch)Okay ... if we can't repair the damage, let's try convincing the iTunes installer to ignore it.
In Computer, open local disk C:\ or whichever drive you've got iTunes installed on.
Open the "Program files" folder.
Rename the "iTunes" folder iTunesOLD .
*If you've got a 64-bit Windows,* also go back into local disk C:\ or whichever drive you've got iTunes installed on, and open the "Program files (x86)" folder.
Rename the "iTunes" folder you see in the to iTunesOLD too.
Does the uninstall/reinstall go through properly this time?Lenovo t61 laptop, Windows XP Pro, various ipod models