7 Replies Latest reply: Apr 2, 2011 6:12 PM by b noir
JosheeBitch Level 1 Level 1 (0 points)
My iTunes froze everytime I opened it, freezing everything else in the process.
I decided to uninstall it, but it wouldn't let me do that. I asked a friend what to do, they told me to uninstall all iTunes components first, so I did that, but the actual iTunes component still wouldn't uninstall. I've tried doing it with the "add/remove" thing but that didn't do anything either, nor did trying to install it again/repairing it.
Any help would be great

toshiba, Windows 7
  • b noir Level 9 Level 9 (72,035 points)
    I decided to uninstall it, but it wouldn't let me do that.


    Do you get an error message when you try to uninstall, Joshee? If so, what does it say? (Precise text, please.)
  • JosheeBitch Level 1 Level 1 (0 points)
    It came up with "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."
  • b noir Level 9 Level 9 (72,035 points)
    perfect, thanks.

    "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."


    That's consistent with disk/file damage.

    Let's first try running a chkdsk over your C drive. There's Windows 7 instructions in the following document. Select both "automatically fix file system errors" and "scan for and attempt recovery of bad sectors" or use chkdsk /r (depending on which way you choose to go about things). You should be prompted to schedule the scan to run on restart. That sort of scan of the C drive should take a long time ... if it quits after a few minutes or seconds, something's interfering with the scan:

    http://www.w7forums.com/use-chkdsk-check-disk-t448.html (How to use CHKDSK (Check Disk))

    Does the chkdsk find/repair any damage? If so, does an itunes uninstall/reinstall go through properly this time?
  • JosheeBitch Level 1 Level 1 (0 points)
    I did that, I think it repaired some things, I'm not entirely sure though. I tried uninstalling it again but it came up with the same error message. It didn't take nearly as long to get to that error message this time though.
  • b noir Level 9 Level 9 (72,035 points)
    Okay ... if we can't repair the damage, let's try convincing the iTunes installer to ignore it.

    In Computer, open local disk C:\ or whichever drive you've got iTunes installed on.
    Open the "Program files" folder.
    Rename the "iTunes" folder iTunesOLD .

    *If you've got a 64-bit Windows,* also go back into local disk C:\ or whichever drive you've got iTunes installed on, and open the "Program files (x86)" folder.
    Rename the "iTunes" folder you see in the to iTunesOLD too.

    Does the uninstall/reinstall go through properly this time?
  • JosheeBitch Level 1 Level 1 (0 points)
    It worked! Thank you so much! I just installed it again and it's working perfectly
    Thank you so much for your help
  • b noir Level 9 Level 9 (72,035 points)
    excellent news! Glad you're up and running again, Joshee.