10362 Views 2 Replies Latest reply: Apr 3, 2011 7:38 PM by Ada Sheng
Sounds like you performed a sync with your new iPhone, that's why you're not presented the option of restoring from the backup of your old phone. To fix, do this: first, delete any iPhone backups listed for your new phone(there should be at least one) under iTunes>Preferences(under the edit menu if using Windows)>Devices. On that same preference pane, disable auto-sync when an iPod/iphone is connected. Next, on your new phone: Settings>General>Reset>Erase All Content & Settings, this should take but a minute. When finished, connect your new phone, right-click in the left device pane & select "Restore from Backup". Select the most current backup from your previous phone, follow this by syncing your iTunes content to your new phone.