6 Replies Latest reply: Jan 26, 2014 4:04 AM by daisydesrosiers
SCHawkeye Level 1 Level 1 (0 points)
Software Update lists the new packages to install but when I click the blue "Install Items" button it turns white for a few second and then turns back to blue. Nothing else happens. I have tried to install the following 4 packages all at the same time and individually with the same result as noted above:

Safari 5.0.4
Java for MAC OS X 10.5 Update 9 1.0
Security Update 2011-001 1.0
iTunes 10.2.1

The last successful update I did was on 1/27/11 of iTunes 10.1.2

After reading several different posts I have attempted the following to correct and none of them have fixed the problem:

1. Tried manual download from support.apple.com/downloads site. Same problem occurs when get to the "Install" step.

2. Started up in Safe Mode.

3. Ran Disk Utilities - Repair Disk Permissions

4. Removed com.SoftwareUpdate.plist file

5. Removed com.apple.SoftwareUpdate cache file

When looking in Console at the various log files it seems like a permission problem of some kind. Here are snippets from the logs:

* A Security Agent crash
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000005
Crashed Thread: 0


*Samba secure.log
Apr 2 09:04:02 steve-cs-imac-2 com.apple.SecurityServer[18]: Engine::authorize: Rule::evaluate returned -60008 returning errAuthorizationInternal
Apr 2 09:04:05 steve-cs-imac-2 com.apple.SecurityServer[18]: Engine::authorize: Rule::evaluate returned -60008 returning errAuthorizationInternal
Apr 2 09:04:35: --- last message repeated 4 times ---
Apr 2 09:04:35 steve-cs-imac-2 com.apple.SecurityServer[18]: Engine::authorize: Rule::evaluate returned -60008 returning errAuthorizationInternal

Any thoughts or ideas would be appreciated. I can also provide the log of the Repair Disk Permissions run.

iMAC 7,1, Mac OS X (10.5.8), Intel Core 2 Duo
  • 1. Re: Software Update will not Install
    Kappy Level 10 Level 10 (226,815 points)
    It looks like you may have File Sharing enabled because I see mentioned "samba.secure.log." If so, then turn it off.

    I would also suggest you repair the hard drive, not just permissions:

    Repair the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. If you Quit the installer at this point the computer will restart.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
  • 2. Re: Software Update will not Install
    SCHawkeye Level 1 Level 1 (0 points)
    File Sharing is not on.

    Booted from OS X install disc and ran Repair Disk and Repair Permissions. Still have the same problem.

    On closer look at the logs I am getting repeated crashes for Security Agent, backupd, and lsregister that all have to following:

    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000

    The Security Agents crash happens at the time I try to run the install off of Software Update. The backupd seems to happen shortly after boot.
  • 3. Re: Software Update will not Install
    Kappy Level 10 Level 10 (226,815 points)
    Something is definitely messed up with your system. I would just reinstall:

    How to Perform an Archive and Install

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
  • 4. Re: Software Update will not Install
    SCHawkeye Level 1 Level 1 (0 points)
    While searching the Apple support site I came across the following to try if having trouble with multiple apps exiting or hanging:

    If the issue does not appear to be related to preferences, a login item, or a kext file, and still persists in Safe Mode, there may be an issue with a cache file in your home folder: 

    From the Finder's Go menu, choose Home.
    Open the Library folder.
    Drag the Caches folder to the desktop.
    Attempt to reproduce the issue.
    If issue is resolved, drag the Caches folder to the Trash.
    If issue persists, from the Finder's Go menu, choose Go To Folder.
    Go to this folder: /Library
    Drag the Caches folder to the desktop.
    Attempt to reproduce the issue.
    If issue is resolved, drag the Caches folder to the Trash.

    Once I dragged the /Library/Caches file to my desktop everything started working - Software Update, Backup, etc.

    Thanks
  • 5. Re: Software Update will not Install
    westcoastboy Level 1 Level 1 (0 points)

    SCHawkeye... I have been trying for three days to find a solution to my Authentication problem and it seemed I was going to have to reinstall, until I read your post. My problem was fixed with /Library/Caches folder being removed, and ultimately, deleted.

     

    You sir are a scholar, a gentleman and most likely a good judge of fine whiskey. Thank you so much for contributing your findings.

     

    Regards

  • 6. Re: Software Update will not Install
    daisydesrosiers Level 1 Level 1 (0 points)

    i have the same same problem, i don't want too lose all my music ect. we all need help asap. thanks