Cannot download (song name) because not enough access priveleges.

Question

Cannot download (song name) because not enough access priveleges.

I am new to this forum desperate for answers to figure out what the error message means Cannot download (song name) because you do not have enough access priveleges. Please check that the network connection is active and try again.
I have been onto the itunes help people and they weren't particularly helpful, then my friend suggested to google the error message and a ton of messages came up including this forum. Someone had posted that you have to check that you have read and write priveleges for your music folder. It said in finder right click and then click get info and click something else and make sure its set except i dont know what "finder" is and whereever i rightclicked and got get info it was for a song title not for a folder.
I am using the latest version of itunes and windows XP. I am a reasonably new user to itunes. I have already turned off the firewall which was what the itunes help people suggested and it did nothing.
Anyhelp would be greatly appreciated.

Thanks
from Erin

Windows XP

Posted on Apr 3, 2011 1:55 AM

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Answer 1

Katrina S.

Level 7

24,152 points

Apr 3, 2011 5:14 AM in response to Erin McKenzie-Christensen

Welcome to AD!

The "finder" means you must have been reading a post or article that was talking about a Mac, not a Windows PC. Macs have Finder, Windows has Windows Explorer.

For XP, right-click on this folder
C:\Documents and Settings\username\My Documents\My Music\iTunes
Get properties and make sure it's not set to read-only. That's as much as I remember since I am not on an XP computer right now!

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Answer 2

Apr 9, 2011 2:19 AM in response to Katrina S.

HI katrina
thankyou for replying i went to the folder and did as you said and unclicked "read only" then i clicked apply. I went back into itunes which is still throwing out the same error message on some songs but not all of them and tried to download the ones that had been rejected by the error message but unfortunately the error is still occuring.

Any other ideas? I have asked everyone i can think of about this.

I am wondering if it has something to do with this administrator stuff? I am currently a computer administrator on windows XP anyway but i read in the help section if you hold shift and right click then you can choose run as except i do not have a password for my account normally and there is the option of run as "administrator" but it wants a password which i do not have. My father in law made this computer and i have also asked him although he knows nothing about itunes as he has never used it i am sure it has something to do with windows not the itunes program i just dont know what.

I could always be wrong on that too! the other idea someone had was to uninstall and reinstall the program which is a bit of a pain and it may not solve the issue.

any more ideas on this greatly appreciated.
Erin

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Answer 3

Katrina S.

Level 7

24,152 points

Apr 9, 2011 9:14 AM in response to Erin McKenzie-Christensen

Yes, you are going to need the admin password to be able to change permissions on folders. That's just the way it works. If the admin password has been lost, I don't know how to get it back.

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