7 Replies Latest reply: Apr 12, 2011 8:18 AM by wjosten
Cristina Jinga Level 1 (0 points)
Hey, so I have a problem. I bought an iPhone4 from the apple store, got it working fine on O2. But now I'm in another country and I've tried to pun in a new micro sim and it won't work. Invalid sim card was the message displayed and the phone is unable to load the network list. Why is this happening? The phone should be unlocked since it was purchased in the apple store.

Iphone, iOS 4
  • wjosten Level 10 (94,210 points)
    The phone should be unlocked since it was purchased in the apple store.


    Apple stores actually sell both: locked & unlocked. Only the Apple store online sells unlocked iPhones exclusively. Sounds like you purchased a locked phone. Contact O2 about unlocking your phone. O2 offers official unlocking for the iPhone.

    https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Un locking%20Form
  • sun queen Level 1 (0 points)
    This is not so in the UK. You can purchase an unlocked phone directly from the Apple store.
  • roaminggnome Level 10 (95,027 points)
    "This is not so in the UK. You can purchase an unlocked phone directly from the Apple store."


    What is wrong? He said that:

    "Apple stores actually sell both: locked & unlocked"
  • drweave Level 1 (0 points)
    i have a 3gs from the US and att. they say they cant unlock the phone and even after unlocking i stil get the invalid sim card message. I live in France now and use SFR for service. Thanks for ANY help
  • wjosten Level 10 (94,210 points)
    i have a 3gs from the US and att.


    There is no help available. Only AT&T could authorize the official unlocking of your phone, but they won't. AT&T will not unlock an iPhone for any one for any reason. Sell it and purchase an officially unlocked phone in France.
  • drweave Level 1 (0 points)
    Thanks. I love apple, but this stinks. Can I buy an unocked one from the store and online?
  • wjosten Level 10 (94,210 points)
    It's not Apple's fault. Apple doesn't own any networks, they just make the hardware. Contracts with many carriers that support the iPhone require the phone be locked to their network. Such is the case with AT&T.

    French law requires that unlocking be available for all phones sold there. You can purchase an officially unlocked phone at any Apple store or online. Be careful if you purchase at an Apple store, both carrier locked & unlocked are available. Make sure, if you purchase at an Apple store, that the phone is unlocked. While french law requires the carriers unlock phones, best to start out with an unlocked phone to begin with.