Skip navigation

iPad screen won't rotate any more

53334 Views 30 Replies Latest reply: Feb 27, 2012 3:16 AM by kpe554 RSS
1 2 3 Previous Next
jeffreycarl Calculating status...
Currently Being Moderated
Apr 4, 2011 9:39 AM
I have an original iPad running iOS 4.3.1. Over the past weekend, the screen simply stopped rotating when the device orientation is changed. The screen lock is set to be controlled by the mute/rotate hardware switch, and is in the unlocked position. I tried rebooting the iPad, resetting it and then even restoring it with a fresh image - all to no avail. The screen simply won't rotate.

I don't believe it is a hardware issue since apps that use the gyroscope still function normally and sense input when I rotate the device. But it seems like no software fixes so far have worked to get the screen orientation to change. Any ideas?
iPad 1, iOS 4
  • jaxjason Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Apr 4, 2011 9:42 AM (in response to jeffreycarl)
    I would change the setting for the switch so it is back to mute. If mute stays on and you cannot get it to turn off, but rotation works now using the double tap the home butotn controls, then you have a bad switch on your device.

    Jason
    Mac mini, iPhone, iPad, Mac OS X (10.6.7)
  • jaxjason Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Apr 5, 2011 9:22 AM (in response to jeffreycarl)
    even when "lock" is switched on/off in software.


    Does "in software" refer to the general settings settings for the mute switch or the system button reached via a double tap of the home button to go to the multitask bar and swipping right to view the rotation lock screen touch button?

    Jason
    Mac mini, iPhone, iPad, Mac OS X (10.6.7)
  • Meg St._Clair Level 8 Level 8 (37,465 points)
    Currently Being Moderated
    Apr 5, 2011 11:08 AM (in response to jeffreycarl)
    jeffreycarl wrote:
    I just don't understand why individual apps seem to be able to sense the rotation just fine but the OS as a whole does not.


    Are you saying that the screen rotates for individual apps but that the home screen does not?
    MacBook Core 2 Duo, Mac OS X (10.6.5), Current iPods: 3 Gen Nano, 1st Gen Touch, 3G Touch, 6th gen Nano, iPad 1 & 2
  • igmackenzie Level 4 Level 4 (2,275 points)
    Currently Being Moderated
    Apr 5, 2011 11:13 AM (in response to jeffreycarl)
    jeffreycarl wrote:
    Is this a rare problem I'm having, I guess?

    Rare, but not unique. I've seen a few people having this issue, i.e. even when the screen lock switch is off the device won't switch orientations.
    Some have solved it by doing a reset, while others have had to take it back to the store.
     iPhone 3GS 32Gb iOS 4.3.1,  iPad 2 32Gb 3G iOS 4.3.1  Apple TV 2
  • Lorenzo Gerli Calculating status...
    Currently Being Moderated
    Apr 6, 2011 1:44 AM (in response to jeffreycarl)
    I have the same problem with an iPad 2.
    MacBook Pro 15", Mac OS X (10.6.4)
  • igmackenzie Level 4 Level 4 (2,275 points)
    Currently Being Moderated
    Apr 6, 2011 1:49 AM (in response to Lorenzo Gerli)
    and you're sure that the screen orientation lock switch - either in the multi tasking area or on the hardware switch - is off?
     iPhone 3GS 32Gb iOS 4.3.1,  iPad 2 32Gb 3G iOS 4.3.1  Apple TV 2
  • Lorenzo Gerli Level 1 Level 1 (35 points)
    Currently Being Moderated
    Apr 6, 2011 1:57 AM (in response to igmackenzie)
    Yes, i'm sure. If i change the state of the switch i see correctly the overlay graphics with the rotation lock on/off. I've also tried to change the settings and neither with the hardware or the software switch works.

    But if I restart the ipad it works again, but after some times in sleep mode it won't work anymore.
    MacBook Pro 15", Mac OS X (10.6.4)
  • JimHdk Level 7 Level 7 (21,645 points)
    Currently Being Moderated
    Apr 6, 2011 6:16 AM (in response to Lorenzo Gerli)
    When it's not working what is the state of the switch? Lock on or off? You device might be randomly switching to lock mode due to some iOS bug.

    Does a reset correct the problem? (to reset press both the Home & On/Off buttons at the same time and hold until the Apple logo appears (~10 seconds)).
    IPad 64GB, iPod Touch, iMac, iOS 4
  • Lorenzo Gerli Level 1 Level 1 (35 points)
    Currently Being Moderated
    Apr 6, 2011 6:50 AM (in response to JimHdk)
    When it's not working the lock is disabled (aka: no red point visibile on the hardware switch and on screen overlay without the lock).

    I know that with the lock enabled (aka: red point visibile on the hardware switch and on screen overlay with the lock) it shouldn't rotate.
    MacBook Pro 15", Mac OS X (10.6.4)
  • igmackenzie Level 4 Level 4 (2,275 points)
    Currently Being Moderated
    Apr 12, 2011 12:19 AM (in response to jeffreycarl)
    As said above, this is very rare, and all you can do now is return it to the store. I don't understand why you seem to be reluctant to do that.
     iPhone 3GS 32Gb iOS 4.3.1,  iPad 2 32Gb 3G iOS 4.3.1  Apple TV 2
1 2 3 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.