Previous 1 2 3 Next 30 Replies Latest reply: Feb 27, 2012 3:16 AM by kpe554
jeffreycarl Level 1 Level 1 (0 points)
I have an original iPad running iOS 4.3.1. Over the past weekend, the screen simply stopped rotating when the device orientation is changed. The screen lock is set to be controlled by the mute/rotate hardware switch, and is in the unlocked position. I tried rebooting the iPad, resetting it and then even restoring it with a fresh image - all to no avail. The screen simply won't rotate.

I don't believe it is a hardware issue since apps that use the gyroscope still function normally and sense input when I rotate the device. But it seems like no software fixes so far have worked to get the screen orientation to change. Any ideas?

iPad 1, iOS 4
  • jaxjason Level 4 Level 4 (3,460 points)
    I would change the setting for the switch so it is back to mute. If mute stays on and you cannot get it to turn off, but rotation works now using the double tap the home butotn controls, then you have a bad switch on your device.

    Jason
  • jeffreycarl Level 1 Level 1 (0 points)
    Very clever idea! Unfortunately, no luck. I tried this and while the switch is working fine (enabled mute when set to do this), the screen orientation is still locked in portrait mode, even when "lock" is switched on/off in software.

    I just don't understand why individual apps seem to be able to sense the rotation just fine but the OS as a whole does not.
  • jaxjason Level 4 Level 4 (3,460 points)
    even when "lock" is switched on/off in software.


    Does "in software" refer to the general settings settings for the mute switch or the system button reached via a double tap of the home button to go to the multitask bar and swipping right to view the rotation lock screen touch button?

    Jason
  • jeffreycarl Level 1 Level 1 (0 points)
    I mean that when the hardware switch controls mute, and I double-tap the home button then access the rotation lock settings that way, it still will not rotate.

    Is this a rare problem I'm having, I guess?
  • Meg St._Clair Level 8 Level 8 (42,325 points)
    jeffreycarl wrote:
    I just don't understand why individual apps seem to be able to sense the rotation just fine but the OS as a whole does not.


    Are you saying that the screen rotates for individual apps but that the home screen does not?
  • igmackenzie Level 4 Level 4 (2,285 points)
    jeffreycarl wrote:
    Is this a rare problem I'm having, I guess?

    Rare, but not unique. I've seen a few people having this issue, i.e. even when the screen lock switch is off the device won't switch orientations.
    Some have solved it by doing a reset, while others have had to take it back to the store.
  • jeffreycarl Level 1 Level 1 (0 points)
    The screen orientation will not rotate regardless of whether it's on the home screen or in an application. It is permalocked, seemingly, in portrait mode.

    I know however that the gyroscope is working since I can play games like Labyrinth 2 just fine... the screen won't rotate of course but I'm able to control the game just fine by tilting the iPad. That's what leads me to believe it's a software rather than hardware issue.

    I've done resets, reboots and restores... the only thing I haven't done is downgrade the OS to 4.3 to see if that fixes it.
  • Lorenzo Gerli Level 1 Level 1 (35 points)
    I have the same problem with an iPad 2.
  • igmackenzie Level 4 Level 4 (2,285 points)
    and you're sure that the screen orientation lock switch - either in the multi tasking area or on the hardware switch - is off?
  • Lorenzo Gerli Level 1 Level 1 (35 points)
    Yes, i'm sure. If i change the state of the switch i see correctly the overlay graphics with the rotation lock on/off. I've also tried to change the settings and neither with the hardware or the software switch works.

    But if I restart the ipad it works again, but after some times in sleep mode it won't work anymore.
  • JimHdk Level 7 Level 7 (26,145 points)
    When it's not working what is the state of the switch? Lock on or off? You device might be randomly switching to lock mode due to some iOS bug.

    Does a reset correct the problem? (to reset press both the Home & On/Off buttons at the same time and hold until the Apple logo appears (~10 seconds)).
  • Lorenzo Gerli Level 1 Level 1 (35 points)
    When it's not working the lock is disabled (aka: no red point visibile on the hardware switch and on screen overlay without the lock).

    I know that with the lock enabled (aka: red point visibile on the hardware switch and on screen overlay with the lock) it shouldn't rotate.
  • jeffreycarl Level 1 Level 1 (0 points)
    Like I mentioned before - the screen will not rotate, regardless of whether the hardware OR software "lock" is on or off. I have rebooted, reset, and restored. NOTHING WORKS.

    The frustrating thing is that for the reasons I mentioned above this is clearly a software and not a hardware issue. Otherwise I would have taken it in for a repair long ago...
  • igmackenzie Level 4 Level 4 (2,285 points)
    As said above, this is very rare, and all you can do now is return it to the store. I don't understand why you seem to be reluctant to do that.
Previous 1 2 3 Next