iPhone device is not recognised by windows Explorer

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Level 1

0 points

iPhone device is not recognised by windows Explorer

My iPhone works normally with iTunes, and the computer acknowledges it's presence with a ding dong when i plug it in and remove it. Yet it does not appear in the my computer folder hence i cannot access it's drive to add/remove photos and videos from the library.

Any tips?:)

Custom

Posted on Apr 5, 2011 12:56 AM

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Answer 1

Eric Ross

Level 6

11,807 points

Apr 5, 2011 1:40 AM in response to Corneydoors

What version of Windows are you using, you right clicked on the "Start menu" and the click on "Explorer" over in the left hand column you should see your iPhone.

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Answer 2

Thanar

Level 2

300 points

Apr 5, 2011 7:49 AM in response to Corneydoors

Try reinstalling iTunes.

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Answer 3

Corneydoors Author

Level 1

0 points

Apr 6, 2011 1:09 AM in response to Eric Ross

I am using Windows XP Professional.
The problem is that it does not appear in explorer..

Cheers:)

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Answer 4

Ingo2711

Level 9

70,437 points

Apr 6, 2011 1:48 AM in response to Corneydoors

Is Apple Mobile Device Service still active on your computer? http://support.apple.com/kb/TS1567
Are you using the camera wizard to copy the media to your computer? "Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer": http://support.apple.com/kb/HT4083
To copy them to your device, you'll have to use iTunes: "iPhone, iPad and iPod touch: Syncing photos via iTunes" http://support.apple.com/kb/HT4236

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Answer 5

Corneydoors Author

Level 1

0 points

Apr 6, 2011 3:33 PM in response to Ingo2711

Thanks ingo, i tried what you suggested but to no avail. iPhone doesn't appear in scanners and cameras.

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Answer 6

Apr 6, 2011 3:44 PM in response to Corneydoors

The iPhone does not have a file system, so mounting and using it as a drive is a waste of time. To add and remove videos you need to use iTunes. For photo's, there are program's available to manage those.

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Answer 7

Eric Ross

Level 6

11,807 points

Apr 7, 2011 3:33 AM in response to Corneydoors

Try this, go to Control Panels, System, click on the Hardware tab, click "device manager", expand the list, then click on "imaging devices" to expand it, right click on "digital still camera" then from the pop-up menu select "properties". Make sure the title is Apple iPhone, then close the window by clicking "cancel" next you will need to uninstall the driver by right clicking again and selecting uninstall from the pop-up menu. Then restart your computer. After your computer restarts plug in your iPhone and the system will start the install new hardware routine.

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Answer 8

Aug 15, 2012 11:22 PM in response to Corneydoors

I spent hours and hours on this, and finally figured out and fixed my problem. However, this solution is ONLY good for Windows 7 N or Windows 7 KN. To find out what version of Windows you are running, follow the instructions at http://windows.microsoft.com/en-US/windows7/help/which-version-of-the-windows-op erating-system-am-i-running

If you are running Windows 7 N or KN, the sad truth is that your OS does NOT HAVE the software needed to connect your iPhone as a digital camera! However, the good news is that this is easy to fix. The fix is at http://www.microsoft.com/en-us/download/details.aspx?id=16546

I installed that, and everything just magically started working the way it was supposed to.

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Answer 9

May 28, 2013 11:29 AM in response to Corneydoors

i am having the same problem. my iphone is recognized by itunes (both 10.7 and 11, i have tried installing/reinstalling both versions), but it is not recognized by windows explorer as an iphone so i cannot pull my camera pictures off of it.

funnily enough, while i was in between installations, windows did recognize it as a 'camera', but the moment apple mobile device services was reinstalled by one or the other program, i lost that.

final thing: i have a separate ipod nano 5th gen, it has the option for disk use checked and it does show up in explorer when i plug it in. so i'm somewhat certain that it's my iphone itself, but i've tried resetting it to factory defaults and restoring it's backups and that hasn't fixed the problem.

thoughts?

i am running windows 7; ver.6.1; svc pack 1

i've tried both itunes 10.7 and 11.03.42 (currently on, for the record i dont like the interface, bleh)

iphone is 6.1.3

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Answer 10

Apr 11, 2014 7:07 PM in response to throwaawy

hi the problem is that i have allot of pictures and i don;t want to delete them also i have all my photos in my camera roll yet it still does not pick it up

it used to but not now up to 3 days ago i had no problems

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Answer 11

Apr 11, 2014 7:30 PM in response to allanamiller

after that download i was told that this is not applicabl;e with my computer thanks anyway

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Answer 12

Apr 11, 2014 7:31 PM in response to Ingo2711

I did that but i cannot fund them in my itunes there is no photos viewing folder. where does it back up to on my PC?

thanks

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Answer 13

Apr 11, 2014 10:47 PM in response to Corneydoors

I have tried everything and i cannot find my iphone in windows explorer as before which means my phone is full and i an stuck with all these photos on them. If i wanted to delete them then iwould not have taken them inthe first place 2 days now GRRRRRR

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