Update fails because App Store thinks another account did the purchase

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Level 1

0 points

Update fails because App Store thinks another account did the purchase

Hello,

I bought XCode a few weeks ago. Now that there is an update I wanted to update. But whenever I try to update it, I get the following message:
"You have updates available for other accounts.
To update this application, sign in to the account you used to purchase it."

Problem is: I am signed in with that account ! Logging out and back in does not solve the problem, neither does rebooting.

Moreover, when I check that account it indeed shows that I bought XCode with that account.

Somehow XCode (but not other applications I bought like FaceTime) seems to think it is registered to another account and hence does not want to update, so I'm stuck.

Help !

Alu MacBook, Mac OS X (10.6.7)

Posted on Apr 5, 2011 9:03 AM

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Answer 1

Apr 5, 2011 9:32 AM in response to ingeroel

Hi,

Report the problem to the Mac App Store Customer Support here.

Then install the v10.6.7 combo update available here.

Then restart your Mac.

The "update" issue is a known bug. The more users that report the problem, the sooner a fix comes along in the form of an update.

Carolyn 🙂

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Answer 2

ingeroel Author

Level 1

0 points

Apr 5, 2011 11:34 AM in response to Carolyn Samit

Thanks for the reply and the clear instructions, which I followed..

Unfortunately it didn't solve my issue, but I hope that an extra problem report will help.

Note that I had already contacted support in Belgium but they were unable to help me (apart from asking me to call a US number...).

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Answer 3

Apr 5, 2011 12:20 PM in response to ingeroel

Hi,

This is a known bug. Hopefully it will get taken care of soon.

This worked for me. I downloaded the v10.6.7 combo but didn't install that.

I used Pacifist top extract the Mac App Store app from the Installer Package / Application folder from the v10.6.7 combo dmg. file.

😟

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Answer 4

Apr 6, 2011 2:51 PM in response to ingeroel

easy:

1. Quit the App Store.

2. Delete the application you're trying to update, and empty the trash.

3. Open App Store again, go to the "purchased" section. The update button now says "download". Download the thing you're trying to update and you'll get the current version.

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Answer 5

amp68

Level 1

41 points

Apr 19, 2011 5:21 PM in response to octothorpe

This worked for me. It's annoying that every time XCode has a point revision, you need to download the whole 4.5 GB file again.

XCode also seems to be the only app that doesn't install once downloaded. I paid $4.99 for convenience I am not getting.

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Answer 6

Maxiller

Level 1

4 points

Apr 24, 2011 12:57 PM in response to ingeroel

News: after updating by installing downloaded image from dev.app.c, AppStore app still shows an available update, etc.

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Answer 7

Beartech

Level 1

5 points

Mar 22, 2012 11:42 PM in response to ingeroel

I had this bug, it's related to Spotlight. The App Store used Spotlight in some way. My fix was to add the entire HD to the "Privacy" tab in the Spotlight System prefs pane, close the prefs and wait 30 seconds, re-open and remove your HD from the Privacy tab. Spolight begins reindexing. Re-opened the App Store and problem was fixed! Posting this here for others who might search later on. Also filed a bug report with Apple.

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