Skip navigation

Unable to burn Dual Layer DVD's with Toast

3594 Views 10 Replies Latest reply: Apr 11, 2011 7:59 AM by AshleySmith06 RSS
AshleySmith06 Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 6, 2011 4:05 PM
Hi all,

I'm having issues trying to burn dual layer dvd's with either Toast 10.0.8 or 11.0.1. I keep getting the Interface -50 error and sense key 0x02 error saying media is incompatible.

I have tried dvd's by DataWrite and Elite M and they both show error. It's strange though as I have been using previously purchased Elite M dual layer dvd's of the same spec as these newly purchased ones, and they worked fine!

My dvd drive is a standard OPTIARC AD-7170 that came with the Mac Pro as spec'd.

I am able to burn single layer fine, and dual layers are read. I'm just unable to write dual layer at the moment.

Any ideas? I'm stuck on what to do and what manufacturer's dual layer dvd's will work with this drive. It can just do +R DL.

Could it be I've been unlucky to have had 4 bad batches? I brought 2 x 2 (25 disc) tubs of DataWrite and same by 50 disc tubs Elite M.

Please help.

Thanks,

Ash

P.s. I have tried creating a new admin user account to see if I am able to burn under that. I get the same errors.

P.p.s. "Hopefully" this is just a media issue and I can find some that works again. If not and it is a drive fault what can I do? What writers spec'd same are available internal for my Mac Pro?

Message was edited by: AshleySmith06
Mac Pro 2.66GHz, Quad Core Intel Xeon, Mac OS X (10.6.5), 5GB RAM
  • Grant Bennet-Alder Level 8 Level 8 (48,095 points)
    Currently Being Moderated
    Apr 6, 2011 4:38 PM (in response to AshleySmith06)
    Dual Layer DVD is the most exacting stuff you can burn, and I do not understand why you are not using Verbatim DVD+R DL media, at least for your first copy.

    There are two speed ranges, and you must have the correct speed range to match the capabilities of you drive -- 2.4x or 8x. 8X media will NOT work in a drive rated for 2.4x.

    If it fails at higher speeds, slow it down.

    Disk Utility sometimes gives you more warnings about the speeds at which the drive and media can perform. I do not understand why you are not using Disk Utility if you have an Apple-shipping drive.
    Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter LQ
  • Grant Bennet-Alder Level 8 Level 8 (48,095 points)
    Currently Being Moderated
    Apr 7, 2011 4:31 AM (in response to AshleySmith06)
    If think you may be using the wrong speed-range media for that drive's capabilities. As I mentioned, there are two ranges, and 8X media cannot be written in a 2.4x (sometimes referred to as 4x) drive.

    When you get an error message that actually tells you something concrete, you should listen to it:

    CANNOT WRITE MEDIUM - INCOMPATIBLE FORMAT


    ... is pretty unambiguous. It's a problem with the Media.

    Off-Brand media is the next weak link in the chain. One of their many problems is that they vary wildly from batch to batch. Verbatim media are thought to be the "gold standard". Get a small number of Verbatim Media and see if you can make ONE master on the best in the market. If you can, the problem is in the Media. If you can NOT, the problem is in the process.
    Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter LQ
  • Grant Bennet-Alder Level 8 Level 8 (48,095 points)
    Currently Being Moderated
    Apr 7, 2011 5:07 AM (in response to AshleySmith06)
    The classic way to make progress is to eliminate one of the many complex factors and substitute known good items instead, thus ruling some issues out.

    You can try:

    • A slower burn speed
    • A known-good burning program
    • A known-good drive
    • Known-good media

    You seem to be stuck. To make progress, you will need to change something.
    Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter LQ
  • Jeff_L Calculating status...
    Currently Being Moderated
    Apr 11, 2011 4:38 AM (in response to AshleySmith06)
    Posted by AshleySmith06 (lost in removal of threadjack):



    To update on my issue, last night I inserted an Elite M dual layer dvd that I had burnt a few weeks back and found that my drive would not read it. I got the pop-up saying it was a blank disc and what did it want me to do with it. I left it a few minutes after ejecting, then put it back in and it read fine.

    Does that sound like an issue with the laser? Perhaps I need to clean it somehow, and then my dual layers will burn again? What do you recommend I do to resolve the issue?

    Thanks,

    Ash
    Mac Pro 2.66GHz, Quad Core Intel Xeon Mac OS X (10.6.5) 5GB RAM

    +
    Posted by Jeff L.
  • Grant Bennet-Alder Level 8 Level 8 (48,095 points)
    Currently Being Moderated
    Apr 11, 2011 4:45 AM (in response to Jeff_L)
    Radio Shack and other sell cleaner CDs with tiny brushes mounted on the disc. You play it as a music CD, then fast forward to perform the cleaning (as the audio track instructs you to). Sometimes several cycles are required to thoroughly clean.

    If no change, a new drive is less than US$50.
    Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter LQ

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.