buy button for some apps grayed out

Question

Level 1

25 points

buy button for some apps grayed out

I have a problem on my iPad2 - when I go in the AppStore, they buy button for some applications is disabled (grayed out). I than downloaded the App in iTunes on my MacBook and tried to sync it to the iPad, it is synching it (I see that it copies it) but it does not appear on the iPad (while the screen in iTunes shows that it is installed). The device is running the latest iOS (4.3.1)

I already tried:
- rebooting the device
- reinstall device from backup

The installation of the same apps work fine on my iPad1 - it is only the iPad2 that does not like it.

20'' iMac (Intel), MacBook Pro, iPhone, iPad, Mac OS X (10.6.7)

Posted on Apr 8, 2011 3:02 AM

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Answer 1

King_Penguin

Level 10

334,446 points

Jan 12, 2017 1:52 PM in response to elemberg

There isn't anything to solve, you will see it for free apps - you are buying them for zero (they go on your account's purchase history so they are, effectively, purchases, but you aren't paying anything to buy them).

(As these are user-to-user public forums I've asked the hosts to remove your image from your post as it includes your email address - it's not a good idea to post personal info on any public forum.)

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Answer 2

Apr 8, 2011 6:24 AM in response to Uwe_Meier

Are you sure it is not installed on another screen on the iPad?
Have you tried using the search facility on the iPad to find the application?

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Answer 3

Uwe_Meier Author

Level 1

25 points

Apr 8, 2011 6:29 AM in response to Ian Parkinson

Yes I am sure ... and the screens shown in iTunes don't match the ones on the iPad.

anyway: I did a complete reinstall without restoring and spend some time to setting everything up again. Just ***** that I lost progress in many games, but at least everything syncs now again.

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Answer 4

May 26, 2011 2:15 PM in response to Uwe_Meier

I had this same problem and it turned out to be the restrictions i had turned on in settings. I had limited apps to 12+ years so anything for 18+ still appeared in the app store but the buy button was greyed out with no explanation. This applied to not very obvious apps like 4OD. Hope this helps.

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Answer 5

Nov 17, 2011 3:27 PM in response to Uwe_Meier

I had the same problem. Thanks to the post above- it was the restriction. I have a 4 year old and had set restrictions for apps in settings to 4+. My kid had accidentaly deleted Netflix app and no matter what I did I could not get it back. The App store showed the install button as greyed out.

As soon as I removed the restrictions, I was able to download it again.

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Answer 6

Heyburtz

Level 1

0 points

Aug 6, 2012 1:52 AM in response to Uwe_Meier

OMG!! Thank you! 😍

I have spent the last 2 days going crazy. I purchased an application and could see I had it installed in my iTunes account but could not see see the icon or app on my iPad. I have emailed the App Support, I have uninstalled and reinstalled. I was getting incredibly frustrated 😢 and all it was, the whole time, was the application restrictions which I had set at 4+ for my kids!

Now removed restrictions and I can see my app as well as others I had forgotten about!!

I agree that there is no logic to the age rating applied to some apps!! 😕

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Answer 7

car0lyn

Level 1

8 points

May 28, 2013 12:59 AM in response to Dan Bakewell

I too was having this issue. Thanks for the heads up about restrictions, I've now got Netflix and Instagram back!

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Answer 8

elemberg

Level 1

12 points

Jan 12, 2017 1:53 PM in response to Uwe_Meier

I have problem after my iPhone was upgraded to 10.2 even FREe apps show 'buy' button

Please recommend how to solve this problem
<Image Edited by Host to Remove Personal Information>

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