4 Replies Latest reply: Apr 9, 2011 6:49 AM by ***star***
***star*** Level 1 Level 1 (0 points)
Hi,

I was wondering if anyone had been through a similar thing to me? I plugged my Ipod into my laptop today to sync a new album onto it. Itunes then asked me to update the ipod (I think to version 4.2) so I clicked yes and it was doing so fine, it got to the very end and all of a sudden a message appeared on my itunes saying the update had failed and there was an error. Since then my Ipod (which is only just over a year old and in perfect condition) will not turn on, charge, connect to the computer (my computer says usb cannot be connected due to a malfunction). I cannot get the ipod to respond to any computer or charger, and does nothing when I try to turn it on or hold the power and home button. I have an appointment at the apple store, but it has been suggested I buy a replacement which I think is an extremely poor suggestion as this has only occured when trying to update using their software. So any advice or people in similar situations it would be great to hear from you.
  • iTouch4G Level 1 Level 1 (75 points)
    Hi,

    Welcome to Apple Discussions!

    Try a hard reset of your iPod. Press the sleep/wake and home buttons at the same time until the Apple logo appears. Then proceed with the following*:

    1) Close all programs and restart computer.
    2) Open iTunes and plug in powered off iPhone with direct USB connection.
    3) If iTunes fails to connect to iPhone...continue to #4, if it does...restore.
    4) Shut DOWN iTunes again.
    5) Power OFF the iPhone & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
    6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
    7) It should go into recovery mode and iTunes should recognise it.
    8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.

    Hope this helps!

    *The instructions are not mine, I copied/pasted them from somewhere I can't remember.
  • ***star*** Level 1 Level 1 (0 points)
    Hi,

    Thanks for the advice, but I have tried all of that, nothing happens at all. The screen is completely black and remains so, it is not responding when I press power, home or both at the same time. It does not even respond when I plug it into a charger or computer. It won't turn on at all, all since updating it!

    Message was edited by: **star**
  • iTouch4G Level 1 Level 1 (75 points)
    Hi,

    Sometimes if an iPod is completely dead, it will take a while before a computer and iTunes will recognize it. Plug it in and just wait a little bit.

    Hope this helps!
  • ***star*** Level 1 Level 1 (0 points)
    Thanks again for the advice, but the ipod was fully charged before this occurred. Have an appointment at apple tomorrow, let's hope that they can fix it instead of suggesting I buy another!