5 Replies Latest reply: May 18, 2011 2:22 AM by jeffsatan
aggiestudd07 Level 1 Level 1
Good evening,

After successfully updating my wife's iPhone 4 to iOS 4.3, she was no longer able to sync music to her phone. The sync always fails during step 4 "Determining Tracks to Sync". We received the following message:
"The iPhone ** cannot be synced. An unknown error occurred (13019)"

Her computer is a PC with the updated iTunes software.

Steps taken:
-I have attempted to uncheck the "Sync Music" option, perform a sync which consequently failed with the same error message as above. And then I rechecked the "Sync Music" option and performed a sync. Sync Failed again with the same error message.
-We have unchecked syncing music, ringtones, movies and photos and still get the same error message.
-Attempted to restore from backup from before the iOS 4.3 update
-Attempted to update to iOS 4.3.1

Any assistance would be greatly appreciated. Thank you very much.

iPhone 4, iOS 4