8 Replies Latest reply: Oct 29, 2015 1:54 AM by pablo136
doktorj Level 1 Level 1
I have free and paid apps installed on my iPad, all downloaded thru the iPad. When I connect my iPad to my PC, none of my apps show up in iTunes. I have gone thru the Apple support site for fixes; e.g. authorising, syncing, etc. but I can't get it to work. I have the latest ver of iTunes installed. I have also resetted the iPad. Still doesn't work. Anyone know what the problem might be?

Message was edited by: doktorj

Dell, Windows 7, 64-bit
  • Jolly Giant Level 7 Level 7
    try this:

    connect your device and right-click or control-click the iPad in the iTunes Source list, then choose +transfer purchases+ from the shortcut menu that appears.

  • doktorj Level 1 Level 1
    Thx Jolly Giant. The problem is the "Transfer purchases ..." option is greyed out and I can't select it. I looked at the related KB article which described this (http://support.apple.com/kb/HT1848) but it had no further options in my case. Any other ideas? Thanks.
  • Jolly Giant Level 7 Level 7
    re-download the apps for free in iTunes.

    _*How to redownload purchased apps from the App Store*_.
  • doktorj Level 1 Level 1
    Thx JG. Sure, I can do that (repurchase) again. But I'd still like to figure out why the apps are not synching. There's obviously a problem and Apple's KB support has not been helpful.
  • Rudegar Level 7 Level 7
    if the ipad and itunes use difference appleID or if the itunes is not login'd to itune store this could happen
  • doktorj Level 1 Level 1
    Rudegar: I have checked, both iPad and iTunes are using the same ID. Also, iTunes is logged into the store as under the pull-down menu on Store, there is a Sign out option, which I take it to mean I'm signed in.

    JG: Regarding the redownload option you suggest, I guess I'm concerned I my not get the "You have alread downloaded .." dialog box and I get charged again for the app. I've read cases of this happening on this discussion board.
  • doktorj Level 1 Level 1
    Hi all, got it working! I reset the Sync schedule for the iPad on iTunes. The next time I connected the iPad to my PC it was seen as the first synch and apps were visible. Don't know why i needed to do that, but hey it's working. Thx for taking time to respond to my issue.
  • pablo136 Level 1 Level 1

    Hello there i have the same problem, i use mac, now maybe more details could help us, when i connect my iPad air 2 with ios9 to iTunes, i go inside iTunes to apps where it shows the ones installed inside the my iPad, but none appear on the upper column, the screen shots shows the app, and below my app with data to transfer in between the mac and the iPad appear, so when i go to transfer purchases manually it obviously won't do it, it start and in 1 sec its finished, its like it could not even see any apps installed to be transferred.

    So i checked my iPhone 5 with iOS 8.4.3 and it does show up all correctly and even it does make the transfer, i have the same id in all, and even updated to OS X el capitan with the latest iTunes, so its a problem on the iPad, now of an easy solution i would put it on dfu mode and force the restore, but i have apps for design and my designs are inside and the apps are not the problem but the info inside, now also iCloud is fantastic as long as you have a decent internet speed connection, but i live outside of the city and believe me i can't depend on a backup from iCloud, on windows with windows 7 on a pc and the last iTunes it happens the same, so what could be the problem.