doesnt recognize my ipod

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Level 1

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doesnt recognize my ipod

when i plug my ipod into my computer, my itunes no longer recognizes it. It still charges so I know the cord and the port work but it doesnt show in itunes any longer. I have music on my ipod that ive bought using the ipod because if i do it in itunes on my computer, no way to sync since it wont recognize my ipod touch..please HELP!

HP, Windows 7

Posted on Apr 9, 2011 6:27 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Apr 9, 2011 6:46 AM in response to nscrjnky8

maybe [ this|http://support.apple.com/kb/TS1538] support article can help.

also, make sure [_*Apple Mobile Device Service*_|http://support.apple.com/kb/TS1567] is installed and started.

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Answer 2

bothenjs

Level 1

0 points

Apr 9, 2011 7:50 AM in response to nscrjnky8

i had have same problem and called them- they said to uninstall iTunes and reinstall it- which I really don't want to do

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Answer 3

Jolly Giant

Level 7

25,464 points

Apr 9, 2011 8:06 AM in response to bothenjs

bothenjs wrote:
which I really don't want to do

why not ?

re-installing the iTunes application has no influence on your media files, playcounts, ratings, etc.

click here and follow the instructions.

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Answer 4

nscrjnky8 Author

Level 1

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Apr 12, 2011 4:24 PM in response to nscrjnky8

so if i delete my itunes and uninstall, i wont lose all my music? And if this should happen, is there a way to get it all back without having to re-pay for it?

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Answer 5

Jolly Giant

Level 7

25,464 points

Apr 13, 2011 10:36 AM in response to nscrjnky8

nscrjnky8 wrote:
so if i delete my itunes and uninstall, i wont lose all my music?

no.

And if this should happen, is there a way to get it all back without having to re-pay for it?

no, so make a backup before you start.

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Answer 6

Apr 14, 2011 6:42 AM in response to nscrjnky8

I have a similar problem, except my computer doesn't even recognize my ipod at all, tells me that it malfunctioned and can't be accessed, and this started with the update before 10.2. I know it's not the ipod, because it works fine on my other computer. I've already tried uninstalling and reinstalling everything for itunes and the ipod on my main computer but to no avail.

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