Previous 1 2 3 Next 317 Replies Latest reply: Feb 7, 2015 4:03 PM by Sonphan100bot Branched to a new discussion.
DACR6 Level 1 (0 points)
I dropped my ipod touch 4g and the screen broke, also the touch screen doesn't work anymore, its not even a year old yet, but I didn't buy apple care for it will they replace the screen? or do I have to buy one of those DIY kits? and if the apple store does fix it how much do they charge?

MacBook Intel Core 2 Duo 2.16 GHz 1GB memory, Mac OS X (10.6.2)
  • roaminggnome Level 10 (95,032 points)
    Call Apple and ask.

    You can see if you can look it up online.

    http://www.apple.com/support/ipod/service/faq/

    FYI, the warranty nor AppleCare will help with a broken screen. Neither cover damage.
  • Mac Medic (be@MacOSG.com) Level 6 (17,290 points)
    iPod touch 8 GB (4th gen.) $99
    iPod touch 32 GB (4th gen.) $149

    Check third-party service.

    Basic troubleshooting steps.




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  • DACR6 Level 1 (0 points)
    I took the iPod to an Apple Store and they replaced it at no charge! Thanks to Apple for their outstanding customer service and helpful employees.
  • Mac Medic (be@MacOSG.com) Level 6 (17,290 points)
    That is unusual for Apple to do that, but you are the second one I heard of lately that got a new one. I have a feeling the iPod touches might be prone to damage easily when dropped and Apple doesn't want any negative press, so they are just replacing them for free. They will just go fix your old one and sell it as a refurb anyway.
  • DACR6 Level 1 (0 points)
    yeah I know I was amazed too, I bought mine less that 2 weeks after they came out and what I'm noticing with the replacement I got is that it is faster and more responsive than the one that broke, also the light sensor is more sensitive to light changes and adjusts accordingly, maybe the first batch of touches were a little defective and they replaced it because it fell under the one year warranty, because they told me they were going to check it and took it to the backroom and then a few mins later they replaced it no questions asked, though they did tell me that the screen damage was not covered by the warranty. I am now very happy with my new one!
  • andrefromhingham Level 1 (0 points)


    Just took an Ipod Touch with a broken screen to the apple store. We just bought the iPod two days ago. They replaced it at no cost!!

  • tweety15can Level 1 (0 points)

    so you took an ipod touch to an apple store. could i bring mine ipod touch if it has a broken screen to apple store near me. my ipod touch is still under warranty but will they replaced it. please rely back need help!!!!!!!!!

  • andrefromhingham Level 1 (0 points)

    you can always try. it worked out for us. but it only happened two days after purchasing the ipod and my daughter of 12 (who bought the ipod) was with me

  • Polka-dot Level 1 (0 points)

    So I just broke mine too. And I have only had it for two weeks. Do you think they will replace even though we bought it at best buy? And should I go to the store? Or would it be okay for me to call in first? I just feel if I called in it would be easier for them to deny me then in person. But I'm not sure..

  • lllaass Level 10 (175,800 points)

    You can try BestBuy first. What do you have to lose.  I would go in person since, as you said, it would be easier to deny over the phone.

  • apple627 Level 1 (0 points)

    HEYY DACR6 ommg i cracked my screen too and im taking it in to the apple store tmwr, can u plz tell me wut u said to thm tht made thm repair it for free, cz like $99 is aloott. oh and did u make an appointment, or jz go in for the repair? oh and i dont have a warrenty, i bought it in june so like2-3 months agoo

  • iKream Level 1 (0 points)

    Really? That's nice! What was the proecdure?

     

    Do they ask for a reciept? Do you have to have Applecare?

     

    Please respond, I just broke my iTouch 4G 8GB screen, and I sent an email to the only reseller in town,

    and they said it could cost up to 300 euros! ($411). And I really DON'T want to pay that much as you might as well just buy a new one!

  • erinakafroggy Level 1 (0 points)

    well today at school i dropped my ipod and the screen shattered and it mad me both mad and sad and then i asked my mom if we have they still have the warrinty and she said no well i just got it was christmas last year so its not even a year old!!!! someone please help me and reply i wasnt to know asap !!!!!!!!!!!!!!!!!!!! i will be thankful if anyone can help me out!!!!!!!!!!!

  • vazandrew Level 6 (17,956 points)

    The warranty wouldn't have covered it anyway. See above for the cost. You can always try going in and asking if you want. Seems some have been lucky.

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