4 Replies Latest reply: Mar 18, 2006 12:52 PM by Justine198736
Mr_Crapper Level 1 Level 1 (0 points)
My new ipod froze while it was connected to the computer. I can't do anything on it. You can see the time and the caption "do not disconnect" but everyting is frozen. Even the light isn't turing on. Is there anything I can do?

  Windows XP  
  • btabz Level 7 Level 7 (26,635 points)
    See these...
    Resetting Your iPod
    How to Safely Disconnect

    Merry Christmas
    btabz btabz
  • Mr_Crapper Level 1 Level 1 (0 points)
    I tried resetting my ipod. Nothing happens. I try to plug it into my computer and it doesn't even recognize it.
  • Boris90 Level 1 Level 1 (10 points)
    I had a similar problem when I first bought my ipod mini a year ago. I called apple technical support and the guy told to me to reset it following these steps. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step. After I did this everything worked perfect. I used a gateway laptop though since I have switched to mac. Hope this helps.

    Ibook G4   Mac OS X (10.4.3)  
  • Justine198736 Level 1 Level 1 (0 points)
    I had a similar problem when I first bought my ipod
    mini a year ago. I called apple technical support and
    the guy told to me to reset it following these steps.
    Toggle the Hold switch on and off. (Slide it to Hold,
    then turn it off again.)
    Press and hold the Menu and Select buttons until the
    Apple logo appears, about 6 to 10 seconds. You may
    need to repeat this step. After I did this everything
    worked perfect. I used a gateway laptop though since
    I have switched to mac. Hope this helps.

    Ibook G4   Mac OS X (10.4.3)
     


    I did all that it still is not responding, what do i do? Its stuck on the screen "Do Not Disconnect" cause i was charging it during the night while i was sleeping, i did everything, what do i do?