403 forbidden in Mac App Store

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Level 1

1 points

403 forbidden in Mac App Store

So I upgraded my imac 2.66ghz intel core 2 duo, 4gb ram to snow leopard 10.6.7 so that I can facetime with my relatives. Everything went smoothly with the OS install. Opened the new mac app store and bought facetime. when I click install in the mac app store i get "the application could not be downloaded, the server gave an error during download : 403 forbidden." i've tried multiple fixes including using another apple id... same error message, tried deleting some plist files that have been the issue with other people with the same issue... to no avail. Tried getting some support from apple and they want $50 dollars for a one time support call. No thank you .... does anybody have any clue what is going on here?

imac intel, Mac OS X (10.6.7), 403 forbidden

Posted on Apr 10, 2011 1:06 PM

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Answer 1

rkaufmann87

Level 10

140,550 points

Apr 10, 2011 1:55 PM in response to marymom

I'm not sure where the problem is however there is an App Store forum, you may want to re-post there. The URL is: http://discussions.apple.com/forum.jspa?forumID=1432

Roger

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Answer 2

Jun 23, 2011 8:58 PM in response to marymom

I had the same problem. Tried fixing permissions, deleting plist, etc. Turns out the problem was the cookie function in my Anti-Virus software. I use Intego. Once I permitted cookies it installed without a problem.

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Answer 3

Scott Rose

Level 4

1,036 points

Sep 11, 2011 6:29 PM in response to marymom

It's a shame that Apple doesn't understand what their own 403 error means, and that the 403 error doesn't provide any more information.

What this error means is that you have exceeded the "download cap" that your Internet Service Provider has set for you. You have gone over your allowed download usage. Some ISP's will limit you to a certain MB size per download.

This is an ISP problem, not an Apple problem. Talk to your ISP.

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