3 Replies Latest reply: Apr 10, 2011 7:10 PM by Joseph Kriz
jessi saltzman Level 1 Level 1 (10 points)
My sister has a 3rd generation iPod touch. Every time she tries to update an app she gets the message "there is not enough space to download [app]. Please delete some photos or videos." it's an 8 gig but has 6.8 capacity with 0 bytes availabe. She has 788 songs, 0 videos, 71 photos, and 22 apps. She has deleted a significant amount of photos and apps but is still getting the error message. I have 5 pages of apps and aml able to update. Is anyone else having this problem or knows how to fix it? Btw her ios is 4.2.1.

macbook, Mac OS X (10.5.8)
  • Joseph Kriz Level 5 Level 5 (5,050 points)
    She has a 2nd generation 8GB iPod Touch as they never made a 3rd generation 8GB model.

    Try Restarting and Resetting...

    I would also advise you to take a look at and read the iPod Touch User Guide.
    http://support.apple.com/manuals/#ipodtouch

    It explains how to Restart, Reset, Restore........

    1. *Restart iPod touch:* Press and hold the On/Off Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPod touch. To turn iPod touch back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
    If you can’t turn off iPod touch or if the problem continues, you may need to reset iPod touch. A reset should be done only if turning iPod touch off and on doesn’t resolve the problem.

    2. *Reset iPod touch:* Press and hold both the On/Off Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
    For more troubleshooting suggestions, see Appendix B, “Support and Other Information,” on page 214.

    And More..........
  • jessi saltzman Level 1 Level 1 (10 points)
    Sorry I Shouldve mentioned she already tried the restart/reset and it didn't do anything.
  • Joseph Kriz Level 5 Level 5 (5,050 points)
    Then keep reading the Users Guide....

    Restore or Restore as new.....
    Make sure she has everything backed up when doing the above as it may erase everything.

    Let us know.