Previous 1 2 Next 18 Replies Latest reply: Jun 8, 2012 1:02 PM by joegaleote
bambronzo Level 1 Level 1 (0 points)
Every time I open iTunes it would always say "iTunes has stopped working". I have been uninstalling and reinstalling over and over. I even tried using Revo Uninstaller and did a full uninstall. Here's the details from the crash:

Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: iTunes.dll
Fault Module Version: 10.2.1.1
Fault Module Timestamp: 4d756438
Exception Code: c0000005
Exception Offset: 00405549
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I need an answer please.
I just bought my iPod Nano so I still need to put songs in it. For now it's just useless.

Custom Desktop, Windows 7
  • b noir Level 9 Level 9 (72,020 points)
    Fault Module Name: iTunes.dll
    Fault Module Version: 10.2.1.1


    iTunes.dll suggests a user account specific issue, but these things aren't set in stone.

    I'd try the troubleshooting procedures outlined in the following document (checking first to see if it's a user-specific or systemwide error):

    [iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]
  • bambronzo Level 1 Level 1 (0 points)
    iTunes worked, thanks.
    But, can I move my files from my current user account to the new one that I made?
    The easy way though. I don't want to put the files in to an external hard drive (I don't have one.) and manually put it in.
  • b noir Level 9 Level 9 (72,020 points)
    Were none of the user-specific troubleshooting measures able to get your iTunes launching again in the usual user account, bam?
  • bambronzo Level 1 Level 1 (0 points)
    No, iTunes only works in the new account made.
  • b noir Level 9 Level 9 (72,020 points)
    Let's check on another few (rarer) possibilities, just in case.

    Quit itunes and log back into your usual user account.

    In Computer, open Local Disk C:\ or whichever drive you have your program files installed on.
    If you have a 32-bit Windows 7, open the "Program files" folder.
    If you have a 64-bit Windows 7, open the "Program files (x86)" folder.
    Open the iTunes folder.

    Right-click on the iTunes.exe file and select "Run as administrator".

    Does she launch then, or do you get the same error as usual?
  • bambronzo Level 1 Level 1 (0 points)
    Same error.
  • b noir Level 9 Level 9 (72,020 points)
    Okay.

    What security software do you have on the PC? (Antivirus, antispyware, firewall.) are any of those software packages doing realtime scans?

    (Scan interference technically is a systemwide issue, but it's more pronounced with larger libraries ... hence the possibililty that it might be producing your issue.)
  • emnanh Level 1 Level 1 (0 points)

    I am having the same error.  Itunes has stopped working.

    This is my problem report.

     

     

     

    Problem Event Name:                  APPCRASH

    Application Name:                       iTunes.exe

    Application Version:                    10.4.0.80

    Application Timestamp:                4e262cf4

    Fault Module Name:                    QuickTime.qts

    Fault Module Version:                  7.69.80.9

    Fault Module Timestamp:             4cf4536a

    Exception Code:                          c0000005

    Exception Offset:                         001cd746

    OS Version:                                6.1.7600.2.0.0.768.3

    Locale ID:                                   1033

    Additional Information 1:               0a9e

    Additional Information 2:               0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:               0a9e

    Additional Information 4:               0a9e372d3b4ad19135b953a78882e786

     

    Extra information about the problem

    Bucket ID:                                   2528528358

     

    I've tried everything.  Unistalling/Installing, repairing, etc.  I've read every article I could find on the problem. Just getting more and more frustrated.

  • bucknastytoo Level 1 Level 1 (15 points)

    Same exact error here. Win7 64bit Sp1.  Itunes 10.3.x.x worked fantastic. Had to remove 10.4 and go back to 10.3. copied my old itunes library .ITL file, renamed new one and bing 10.3.x.x is running.

  • emnanh Level 1 Level 1 (0 points)

    bucknastytoo wrote:

     

    copied my old itunes library .ITL file, renamed new one and bing 10.3.x.x is running.


    I'm not exactly sure how to go about doing this.  I know pretty much the basics about computers.  If you could walk me through this, that'd be great.  Thanks.

  • sean mfromhilliard Level 1 Level 1 (0 points)

    I am getting this error.

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: iTunes.exe

    Application Version: 10.5.1.42

    Application Timestamp: 4ebf7d7c

    Fault Module Name: OLEAUT32.dll

    Fault Module Version: 6.1.7601.17676

    Fault Module Timestamp: 4e58702a

    Exception Code: c0000005

    Exception Offset: 00004974

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

     

    I uninstalled iTunes and re-installed it. No luck.

  • bigpoll54 Level 1 Level 1 (0 points)

    I had the same problem. I am running AVG security. I checked the last restore date and applied the older version. Opened Itunes and it opened back up, no errors. Racked my brain on this one but thanks for the info.

  • NuAppleUser Level 1 Level 1 (0 points)

    Hi all.  I moved from an oldl XP to a new Windows 7 computer and could not get iTunes to work.  Kept getting the "iTunes has stopped working" error within 5 seconds of launching iTunes.  I tried uninstalling, reinstalling, clean booting, turning off anti-virus software and installing in a particular sequence -- nothing worked

     

    FOUND A SOLUTION -- at least it worked for me.

     

    1.  When booting up my computer, pressed Fn-8 and selected SAFE MODE with network connections

     

    2.  Launched iTunes (I had installed it already).  Then plugged in iPad and waited for it to do any sync-ing, etc..

     

    3.  Ran STORE > AUTHORIZE THIS COMPUTER from iTunes.  Entered my Apple ID.  Waited for it to finish sync-ing, backup up, etc.

     

    4.  Exited iTunes

     

    5.  Rebooted in normal WIndows 7 mode.  iTunes now works fine.  Tested downloading new things to it

     

    HOPE THIS HELPS!

     

    John

  • nsgarnette Level 1 Level 1 (0 points)

    I am having the same problem also.  Itunes was working fine until it asked me to update Itunes which I did and now It isn't working.  I have too uninstalled and reinstalled, deleted temp files and such.  Now I have created a new user account and it works in that account on this computer, but that doesn't help me.  I work in this account.  Recommendations please?  Evidently new update of Itunes is causing problems.

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