Outgoing SMTP server cannot connect

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Level 2

225 points

Outgoing SMTP server cannot connect

I am adding a new email from a new ISP.
The server I am instructed to use is smtp@q.com.
I have followed the instructions that qwest had given me to the letter and triple checked all settings and keystrokes but I cannot SEND mail. I can RECEIVE mail.
The Mail version I am using is 2.1.1.
What is the most current version that will run under 10.4?
What might I do to solve this? The server I am instructed to use is smtp@q.com.

Posted on Apr 10, 2011 10:04 PM

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Answer 1

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a brody

Level 10

82,841 points

Apr 11, 2011 10:41 AM in response to Jack Ball

If the SMTP server does not belong to the internet provider, you need to add a port and a username and password to your outgoing mail server setting. The username typically is the e-mail address itself. The SMTP server itself does not have an @ symbol. It usually is the same as the POP3 or IMAP server, though sometimes is smtp.server.com. The port typically is 587, though sometimes is 2626, or 2662.

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Answer 2

BDAqua

Level 10

238,979 points

Apr 11, 2011 11:04 AM in response to Jack Ball

The Mail version I am using is 2.1.1.

2.1.3, have you done all the updates to 10.4.11?

Looks like Port 587 IS needed...

http://myqwest.com/files/qwest/support/otheremail_apps/mac10.4.php

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Answer 3

Jack Ball Author

Level 2

225 points

Apr 12, 2011 6:18 PM in response to a brody

"The SMTP server itself does not have an @ symbol"

That was it! I looked too closely at all of the settings too many times apparently. Thanks to you I discovered I had an @ instead of a period.

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