9 Replies Latest reply: Apr 28, 2011 5:04 PM by b noir
JuJitsuDave Level 1 Level 1 (0 points)
Hi,

When I try and install iTunes it gets to maybe 99% complete then i get the following error message running "iTunes64Setup.exe": -

"The installation of Quick Time did not complete successfully. iTunes requires Quick Time."

Now, Quick Time is not installed at all and after the failed installation the following are installed: -

Apple Application Support
Apple Mobile Device Support
Apple Software Support
Bonjour

I have read a few other items here and I have uninstalled these items listed above and have stripped out any files that were hanging around. A full scan shows nothing for Quick Time or any other Apple software anywhere. So I try again and I get the same message about Quick Time again.

If anyone can help me I would be so grateful.

Windows 7, x64 OS
  • Csound1 Level 8 Level 8 (44,740 points)
    You might want to post this in the iTunes for Windows forum

    http://discussions.apple.com/category.jspa?categoryID=150
  • b noir Level 9 Level 9 (72,025 points)
    Let's try doing a "Standalone" QuickTime install. It may not install and/or work properly, but the error messages we get then might help narrow in on the causes of the issue.

    Download and save a copy of the iTunes64setup.exe installer file to your hard drive:

    http://www.apple.com/itunes/download/

    Download and install the free trial version of WinRAR:

    http://www.rarlab.com/

    Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup\". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".

    Go into the folder and doubleclick the QuickTime.msi.

    Do you get any error messages? If so what do they say? (Precise text please.)

    Or does it install for you? If so, will an iTunes install now go through properly?
  • JuJitsuDave Level 1 Level 1 (0 points)
    Well first of all sorry for posting in the wrong area and thank you for responding.

    Not sure what I was doing wrong but WinRAR would not open up the iTunes install file so I tried to install Quicktime after running an independant download from the Apple site (QuickTimeInstaller.exe) and I get the following error message: -

    *Windows Installer*
    *The configuration data for this product is corrupt. Contact your support Personnel.*
    If I run the iTunes installer (iTunes64Setup.exe) I get the following "exact" error message: -

    *The installation of QuickTime did not complete successfully. iTunes requires QuickTime.*

    For the record I have a Dell Inspiron N5010 running Windows 7 Home Premium
  • b noir Level 9 Level 9 (72,025 points)
    The configuration data for this product is corrupt. Contact your support Personnel.


    That's a less common one.

    Let's try the WinRAR-assisted standalone install one more time (in a slightly different way). Trying this because your QuickTimeInstaller.exe is also an installer bundle nowadays. (It doesn't contain the iTunes or Apple Mobile Device Support msis like the iTunesSetup.exe, but there's still a fair amount of stuff packed in there.) So it's possible that a different installer inside the bundle than the QuickTime installer is causing our grief here.

    Launch WinRAR (Start > All programs > WinRAR > WinRAR). Browse to the iTunes64Setup.exe (or QuickTimeInstaller.exe). Select the file. Go "Commands > Extract to the Specified Folder".

    Open the specified folder and doubleclick the QuickTime.msi

    What error message do we get this time? Or does it go in this time?
  • JuJitsuDave Level 1 Level 1 (0 points)
    Hi,

    Managed to "unpack" using WinRAR and I get the same messages for both Quick Time and iTunes by trying to install from the "unpacked" .msi files: -

    iTunes64.msi
    The installation of Quick Time did not complete successfully. iTunes requires QuickTime

    QuickTime.msi
    Windows Installer - The configuration data for this product is corrupt. Contact your Support Personnel.
  • b noir Level 9 Level 9 (72,025 points)
    Many thanks. Definitely the QuickTime componentry, then. I think, based on that, we're dealing with a rare variation (in terms of error messages) on the sort of problem that can also causes a "missing .msi" message.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • JuJitsuDave Level 1 Level 1 (0 points)

    Sorry for the long delay in replying...  The "Windows Install Clean Up" found no instances of QuickTime anywhere so I am still at the same stage. 

     

    Any final thoughts before I rebuild the Laptop?

     

    And again, Thank you so very much for your time and patience.

  • b noir Level 9 Level 9 (72,025 points)
    Sorry for the long delay in replying...  The "Windows Install Clean Up" found no instances of QuickTime anywhere so I am still at the same stage.

     

    No worries about the delay.

     

    Launch CleanUp again and have a look up at the top of the list of programs Dave.

     

    Do you see any entries in there that:

     

    (a) Lack a program name but have an (All Users) followed by a version number in square brackets? If so, what is the version number?

    (b) Lack a program number and a version number, and just have (All Users)?

    (c) Lack everything ... it's just a blank line?

  • JuJitsuDave Level 1 Level 1 (0 points)

    Hi b Noir...

     

    I cant thank you enough for your patience and suggestions at putting this right, you need to bottle that up and sell it!

     

    This morning I switched on got an AV error  with updates and Laptop has slowed right down....   so I have decided to rebuild the Laptop and start fresh; it seems iTunes/QuickTime were not alone in having problems, i may need a new HDD, we will see.

     

    Again, you have been very patient and kind sparing your time to try and help me and I am very grateful for that.

  • b noir Level 9 Level 9 (72,025 points)

    Ouch ... I wonder if the other troubles were associated with the odd nature of the install error message? (Difficult to tell with these sorts of things, though. I'm pretty sure I've seen it at least once in a context where there didn't seem to be any background trouble.)

     

    Fingers crossed in New Zealand for the rebuild, Dave.