3 Replies Latest reply: Apr 14, 2011 3:20 PM by b noir
akilback Level 1 Level 1 (0 points)
When I tried to install the new V10.2 over 10.1.1.4 I continually got a message stating "The path to "c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.". I checked the path and the file is where it says it should be. So, I moved the file to the desktop and tried to run if from there but got the same message. So I tried to uninstall iTunes as suggested in the online support but couldn't uninstall as I got the same message. Now iTunes won't run at all. Help.

Samsung R480, Windows 7
  • b noir Level 9 Level 9 (72,025 points)
    "c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.".


    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.
  • akilback Level 1 Level 1 (0 points)
    Thanks for the suggestions. The fix worked and I was able to install the new version of iTunes.
  • b noir Level 9 Level 9 (72,025 points)
    Excellent news. Glad you're up and running again.