Itunes Message

Question

Level 1

0 points

Itunes Message

I keep getting a message;

itunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I can't do anything. Itunes keeps shutting down on me. Can someone help me with this problem?

Dell, Windows Vista

Posted on Apr 12, 2011 12:30 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Apr 12, 2011 12:43 AM in response to jayjay67

you could try *removing iTunes completely* (click here and follow the instructions), then reinstall it using the standalone installer from here: http://www.apple.com/itunes/download/.

note this will not do anything to your media files, playlists, ratings, etc.

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Answer 2

b noir

Level 9

72,324 points

Apr 12, 2011 1:01 AM in response to jayjay67

itunes has stopped working

Your Vista will have been recording information about those.

Go into your Problem Reports and Solutions control panel and find your Problem History. Look for iTunes problem reports generated at the time of the errors, open them up and have a look through.

Do they all seem to be saying pretty much the same thing? If so, paste the contents of a typical problem report into a reply here so we can have a look.

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Answer 3

Dec 3, 2013 9:18 AM in response to jayjay67

I had the same problem. I'm using 64bit Windows7. The following solution worked for me:

COPY QTMovieWin.dll

FROM c:\program files (x86)\common files\apple\apple application support\

INTO c:\program files (x86)/iTunes

Also, others on this site have been able to resolve the issue by reinstalling QuickTime.

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