complaints

Apple doesn't seem to have a complaints department

I called them about problems with my new iPad. I was having major problems getting my music (purchased from iTunes) and my photos transferred to my iPad from both my iMac and my iBook.

After going through voice mail forever, speaking to a robot, I finally got to a real human. Then I was told, in a very haughty manner, that iBook isn't a "computer", it's a "program" and then I was disconnected.

I called back, trying to lodge a complaint and was forced to deal with the robot again.

I've been a huge advocate for macs since their humble beginnings.

I find it very odd that a company that launched its beginnings with a major ad campaign against the horrors of the depersonalization of "1984" is becoming exactly what George Orwell was warning against.