Power Mac G5 will not boot. No Chime, Black Screen, Solid LED.

I have a Dual 2.5 G5 Power Mac. This morning I tried turning it on, I heard the chime but the screen stayed black. This has happened to me a few times before but normally it finally boots after trying a few times.

When it wouldn't boot, I turned it off by holding the power button. Thinking it may be the CMOS battery (since the problem seems to be getting progressively worse) I put one in from one of my other Macs. This time it booted up. I shut the computer back down to see if this was just a coincidence. This time when I pushed the power button I got nothing. Black screen again but this time no chime. I went and bought a fresh battery since the one I swapped out was also probably 6 years old. I put the new battery in and tried starting the computer. Still no chime, black screen, the led light stays lit (does not blink a pattern) and the computer does not boot. At this point I fear perhaps a power supply or even worse logic board.

I tried resetting the PRAM but obviously it had no effect at all since it doesn't even chime the first time.

Any ideas?

Power Mac G5 2.5 Dual, Mac OS X (10.5.8)

Posted on Apr 12, 2011 12:30 PM

Reply
16 replies

Apr 20, 2011 10:02 AM in response to old comm guy

Came in this morning, plugged it in and of course it started up. I did notice however that the fans were running louder than usual and continued to rev up and down frequently. So I restarted into OF and entered all 3 of the commands you listed. This time all three worked with no problem. When the computer rebooted, oh wait, no it didn't reboot. Seems my window of opportunity is getting smaller and smaller in regards to "up time" with this machine. I'm sure the commands worked however the machine is now back to the non-starting state.


So I moved onto step 2, inspecting the Mac. The iPhone4 was particularly helpful here since the flash lights up the insides of the computer quite well and lets you fire off a few snapshots. (It also took even better video of everything.) I'm attachign a photo of what I found. (Here is where you act shocked). I found quite a bit of yellow crud formed inside as you can see in the photo. So yes, this computer does have the typical Liquid Cooled G5 leak (aka LQ G5 Killer). I believe this is what killed my last liquid cooled Mac. That one however went out in style. Loud crackle, smoke (smelled like electrical), UPS alarm, etc. Fried everything from the Power Supply to the Logic Board and Processors (according to the authorized Apple repair technician who inspected it). It's starting to look like it's time to bury this computer alongside my last one.


I reviewed the Liquid Cooled G5 Overhall documentation and I have to say that's way beyond my ability level. I don't have the tools, and messing with thermal grease, coolant, O-Rings and hard to find replacement pins seems a bit out of my league.


I guess at this point my best bet it to salvage what I can as TechTools confirmed that the video card, ram, and other devices are still okay. Do you have any other recommendations at this point??


Here is the photo I took of the inside:

User uploaded file

Apr 12, 2011 2:08 PM in response to Jeki

OK, some further questions:

Do you get the "fan rush" after you hit the power button? If you are not hearing that, then you may indeed be dealing with a failed power supply.

I would have to guess, because you do have the little searchlight on over the power button, that at least the power supply is coming up into standby mode. You can tell that by listening when you plug and unplug the power cord. You should hear a quiet click as the relay opens or closes as power is removed or applied.

When you actually press the power button, do you hear another click?

Also, you should probably disconnect all USB and Firewire peripherals except mouse and keyboard.

Are you on a UPS? Do not discount that causing mischief as well of one sort or another.

Finally, one thing to try that sometimes helps in the troubleshooting is to do the following things:

• Power the machine down.

• Disconnect the AC power cord from the back.

• Remove the backup battery.

• Let the whole thing sit for at least an hour (though sometimes an overnight soak is needed).

• Replace the backup battery.

• Press the PMU/SMU reset one time.

• Plug in AC power and boot the machine.

These things can be maddening at this stage of the game, because there are many potential causes, and we just have to try a number of things before we find what has caused the upset.

It takes patience.

Apr 13, 2011 9:55 AM in response to old comm guy

Thank you for the quick response, much appreciated.

Well, I came in this morning after leaving the computer unplugged all night. I plugged it back in so I could try press the button and answer your questions. Much to my surprise not only did I hear the click and fan rush I heard the chime. Then wouldn't you know it the screen lit up and the computer started up.

To give you a few more details, when I was trying to get it to start yesterday I had the same set-up as this morning.

1) Plugged directly into the wall to avoid any potential UPS issues
2) Only the Mouse, Keyboard and Monitor were plugged in
3) I put in a fresh 3.6 V Lithium LS 14250 C battery
4) Tried the SMU reset button a few times during my failed attempts to
get it to start up.

So I guess my new question is now that it's actually started up is there a way to check error logs to identify the issue or is there really no way of knowing.

Since this is a reoccurring issue that seems to be appearing more frequently, my concern is that I have not fixed the issue but instead just got lucky on this start-up. Now that it is up is there any investigating that I can do?

I had a similar computer Dual 2.0 GHz G5 that had a power supply issue. That story didn't end to well. I took the computer to a certified Apple repair shop and they confirmed that loud noise I heard and the smell was the power supply failing and it actually shorted out the logic board and processors as well. You can see why I don't have a good feeling about where this computer is headed.

There's no way to run a diagnostic on the power supply while it is up is there?

Thanks again for your assistance.

Apr 13, 2011 2:20 PM in response to Jeki

OK, good to hear that you got it back to life. Of course, we all worry that it will be short lived. The unfortunate answer is that we have to wait and see.

Now, what to do in the meantime? That depends. How long has it been since dust was blown out of the power supply? A long time? Then that needs to be done.

The best way to do that is to remove the power supply (a bit involved, perhaps a little more so on your machine. For representative information, check out the ifixit.com guide for G5 power supplies:

http://www.ifixit.com/Guide/Repair/Installing-Power-Mac-G5-Power-Supply/1893/1

Once removed, a good compressed air blowout into the little fans on the front will produce a monumental dust storm, in most cases. (Do it outside unless you enjoy foul language directed at you by a cohabitant.) Canned air will probably do the job, though when I last did it, I used "shop air" from my compressor.

Alternately, you can also accomplish nearly the same thing without removing the power supply by directing canned air into the fan openings, again doing that outside for same reason cited above.

Even if the problem returns, this little exercise has significant value, but it may in fact clean the problem up (so to speak).

But in any event, we must watch and wait.

Apr 18, 2011 12:45 PM in response to old comm guy

After viewing the guide to removing the power supply I decided to go with option 2. As a preventative measure I grabbed a can of air and directed it towards the fan openings. I did see a bit of dust blow out the back so it was a worthwhile exercise. The rest of the computer was very clean on the inside as I do regularly dust it out however I never thought to direct the canned air into the bottom power supply fans. Thanks for the tip.


So now I will wait and see how many more restarts I get. With a little bit of luck I can squeeze a bit more life out of this machine.

Apr 19, 2011 8:55 AM in response to old comm guy

Well, as we thought my success was short lived. This morning I shut down the computer as I wanted to reformat and put a fresh OS on it. When I pressed the power button to turn it back on I heard the click you spoke about, heard the fans whirl up and down, the chime but then nothing. No further activity from the Mac. I'm just faced with a black screen and if I let it sit for a few minutes the fans increase in speed until it sounds like the Mac is going to take off. So here we go, troubleshooting round 2. Here's what I know:


1) The Mac is plugged directly into the wall so I know it's not a UPS, only the keyboard, mouse and monitor are plugged in.

2) When it was up yesterday I ran a full TechTools scan on the Mac and it passed with flying colors so all the ram checks out, video card checks out, etc.

3) I have a fresh CMOS batter on the motherboard.

4) I blew out any remaining dust from the case and the power supply.

5) The LED light above the power button stays lit solid white

6) I tried a new power cord

7) If I look throught the front of the case I see a red light inside. Not sure if that's helpful.

8) Unplugged the Mac, held down the power button for a few seconds, opened it up and pressed the SMU Reset button on the motherboard.


Obviously nothing I tried changed my result. I still just hear the click, fan whirl and chime.


If it were the power supply that was bad would I get this far? Would a dying power supply still power up the fans to full speed?


Any ideas of where to go from here?


Thanks again for your help.

Apr 19, 2011 12:48 PM in response to Jeki

I don't think we can condemn the power supply quite yet, as it is at least coming up and revving and then calming the fans.


OK, you shouldn't have an active LED inside the computer, so that may be indicating the problem. Is the LED near the CPUs or is it near the front by the RAM? (This is a definite worry.)


Can you get the open firmware screen to come up with cmd-option-O-F at boot? If you can, maybe doing the NVRAM reset commands might help. If you can't then the problems are very severe.


Open firmware NVRAM reset


reset-nvram <cr>

reset-all <cr>


Apr 19, 2011 3:29 PM in response to old comm guy

When the computer fails to start up (black screen or now sometimes hangs at grey screen with apple symbol), I can see a red LED through the front of the computer. If I open it up I can't see it because it is behind the pull-out fans or possibly behind the processors. It is somewhere to the right of the upper bank of DIMS. Information I've seen online say this is a light for the Manufacturer's use and can be safely ignored. (Not so in this case.) You can see it lit up through the 2 lower DIMMs of the upper bank if you are looking through the front of the case. It's hard to tell how far back it is because it's dark in there but it's definitly behind the upper bank of DIMMs.


One of the times it booted up I tried your firmware reset. The first line "reset-nvram <cr>" returned a message about reset being an invalid command. I tried it several times exactly as you had it but it didn't work. However, the second line seemed to do something as it restarted the computer.


While it was up I also did a fresh installation of Leopard (full, retail version I bought for this computer a few years ago) so we can eliminate any possibility of it being sofware related. It rebooted and I finished the set-up. I figured this way we could rule out something wrong with the OS. Still the issue continues. Sometimes it starts up, sometimes all I get is a chime and fan whirl and other times I get hung on the grey screen with Apple logo.


When it fails to start up I've found unplugging the Mac, waiting for a while (hours if not a day) and plugging it back in gets it to come back. (It may just be the time and nothing related to it being unplugged, I have no way of knowing). At the moment I am back to fan whirl, chime, black screen, no boot, red LED I mentioned above. Therefore my Mac is sitting unplugged waiting for the next step.


Thanks again for your assistance with this. Please let me know what you think I should try next.

Apr 19, 2011 4:03 PM in response to Jeki

OK the command "reset-nvram" should have worked without a fuss. No spaces and the hyphen are necessary. There is an additional open firmware command that you can use before reset-all which would be set-defaults. Thus, the command sequence would be the following:


reset-nvram <cr>


set-defaults <cr>


reset-all <cr>


Which is even a little better.


Now...on to a touchier subject: your machine may be liquid-cooled, as I recall that machines with CPU speeds of 2.5 GHz and above had liquid cooling. That being a possibility, you might want to check for evidence of a coolant leak. There are links (BD?) to sites with more specific information or you can just search these discussions for "liquid cooling" and get more information. Your sporadic symptoms seem in line with others who have discovered coolant leakage or just plain disappearance.

Apr 20, 2011 2:38 PM in response to Jeki

Ugh! That is not a very encouraging sight!


If you were adept and courageous, I would suggest attempting a rebuild, understanding that it requires time and patience. Those of us with technician backgrounds (or retired engineers with even deeper technician backgrounds) might plunge in. It's certainly not for the faint of heart or those who have not tackled similar tasks in the past.


The alternative is to either (1) get your data off the drive, clean wipe it and sell "as-is" on eBay hoping that someone who has time on his/her hands and has taken leave of their senses wants a project, or (2) part it out sell it on eBay that way. Not saying eBay as exclusive, but more as an example.


The fact that it is actually still running does make it a good candidate for overhaul, though, as it hasn't had the more spectacular failure event you describe. Nothing in the computer world can be nearly as spectacular as watching a 400-amp relay on a 480 volt three-phase circuit flame out under load, though.

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Power Mac G5 will not boot. No Chime, Black Screen, Solid LED.

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