If all people with defective iPads would post a message here to let us know,
when the messages end we would know the problem is mostly fixed at the production level.
Hence, I will lead by example:
iPad 2, bought on March 25, defective
iPad 2 bought on April 3, defective
iPad 2 bought on April 9, defective
No, I just want a list of iPads with screen issues, and the date they were bought.
It may serve as a reference to know when production problems have ended (mostly)
Apple may shut down this survey, but then again I'd hope that if they have nothing to hide...
I just tried again and got one that is possibly worse.
I don't know my exact dates but all were within the last few weeks or so.
Three weeks ago first iPad 2 - major screen bleed, loose screen and dust under screen.
Two weeks ago second iPad 2 - major screen bleed.
Got a refund.
Today tried again and bought 64GB at&t iPad 2 - major screen bleed, in fact one corner, approximately 10-15% of the screen, is full-on light-leak/bleed.
I have used every avenue of communication I can with Apple on this. They will not respond formally. Our options are:
1 - Exchange if you are inside 14 days.
2 - Get a refund if you are inside 14 days.
3 - Wait for issue to be resolved and "trust" that Apple will replace via warranty (I was told by every Apple Retail Store rep that my issue would be covered under warranty).
Now being on my third, I am still torn between them all but leaning towards 3. The device is a very nice device, it's just unfortunate that it's having the screen issues.
I had the same issue, I already had my iPad exchanged 4 times at apple and they told me to wait a couple months until the issue is fixed and then come back and just mention light bleeding and they will replace it with a fixed one, I have been to 3 apple stores, they are all close to my house, so I am gonna wait
My 64GB WiFi black model came in last week. Only VERY slight leakage. Cranked the brightness up all the way, put a bright photo on the screen, and put some books on it land left it for 4 hours.
No light bleed now. Not sure if the books did it, or the heat generated as it was warm.
Please pardon my ignorance here, but with 40+ pages of posts on this issue I'm afraid I couldn't find the answer to my question any other way.
Is this a recommended solution to the light leakage problem: the high backlight + heavy books? I assume the weight of the books helps seat the glue holding the screen edges to the unit, correct?
My iPad2 arrives this coming Tuesday, and I'm very concerned that I may have ordered too soon. (Written on my iPad1, which is perfect in every respect.)
Just purchased my iPad 2 yesterday from the Apple Store in Birmingham. It was the last one left in the store so you can imagine how happy I was to get one finally! However I have also noticed mine is suffering from this backlight bleeding problem, in quite a few spots around the screen. I also have either a couple of dead pixels or a large piece of dust stuck under the glass in the middle of the screen, which is equally annoying. Will Apple exchange this for me? Should I ring up the nearest Apple store and see what they'll do? I love this device and just wanna get on and use it, but for the money I'm paying I don't think I should put up with defects. What's everyone's advice?
After reading alot of threads, I went to the Apple Store today, with alot of confidence that they would exchange my iPad 2. And was hoping that I would get the one without the screen leak. So anyways, I went to the Apple Store, she happily exchanged the iPad 2 for a new one. I asked her to check if the new iPad 2 was having this same screen leak. And she couldn't identify any... so i looked in the dark, attempting to find the screen leak, and I found a massive screen leak which was worst than the iPad 2 I had before! I told her that this iPad 2 is also having the same issue, and she goes that you will have to stay with that one, and we cannot give you a refund or another exchange.... is this the right way to treat the customers, and I'm sure that if you're within 28 days of purchase you can get a refund.
