patamons
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Q: unknown error 0xe8000003 when I connect iPad2 for the first time

Hello,

I've just bougth an iPad2 and connected it to my iMac on which latest iTunes is installed but I've received the unknown error message 0xe8000003.

I've removed my iTunes library, moved iTunes to the trashbin and reinstalled it, still the same error. I'm unable to use my new iPad. Any idea to help me ?

Thx a lot for your help,

Z.

iMac core i3, Mac OS X (10.6.6)

Posted on Apr 14, 2011 2:19 PM

by patamons,Solvedanswer
patamons patamons
Level 1 (0 points)
A:

Hello, this post to tell you the problem is solved.

 

It was a problem with the file system of the iMac.  I've started the hard disk utility to check the integrity of the disk and it failed. I've then started the iMac from the CD, started the hd utility again and it was unable to fix the problem (problem with the inodes).  Then, the Mac didn't boot at all.

 

I've reinstalled MacOS X from the CD, restored my data from the Time Machine backup (hopefully) and now, the iMac synchronise without any problem with the iPad.

 

I suspect to have a problem with bad clusters in the hard disk but I have to find a software to do a surface check.  If it discover bad clusters, I will send the iMac to the service.

Posted on Apr 22, 2011 1:24 PM

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patamons

Q: unknown error 0xe8000003 when I connect iPad2 for the first time

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  • Helpful answers

  • by patamons,

    patamons patamons Apr 14, 2011 2:22 PM in response to patamons
    Level 1 (0 points)
    Apr 14, 2011 2:22 PM in response to patamons
    The exact error (in french) is "iTunes n'a pas pu se connecter à cet iPad car une erreur inconnue est survenue (0xE8000003)"

  • by patamons,

    patamons patamons Apr 14, 2011 2:24 PM in response to patamons
    Level 1 (0 points)
    Apr 14, 2011 2:24 PM in response to patamons
    On the iPad's screen, I still see the image with usb wire to connect to the iTunes icon.

  • by deggie,

    deggie deggie Apr 14, 2011 2:26 PM in response to patamons
    Level 9 (54,806 points)
    iPhone
    Apr 14, 2011 2:26 PM in response to patamons
    Are you connecting directly to the rear of your iMac?

  • by lllaass,

    lllaass lllaass Apr 14, 2011 5:37 PM in response to patamons
    Level 10 (190,707 points)
    Apple Watch
    Apr 14, 2011 5:37 PM in response to patamons
    This may help:
    http://support.apple.com/kb/TS3221
    (iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting)

  • by patamons,

    patamons patamons Apr 14, 2011 10:48 PM in response to lllaass
    Level 1 (0 points)
    Apr 14, 2011 10:48 PM in response to lllaass
    Thanks for your support. Yes, the cable is directly connected behind the iMac. I will try with another Apple usb cable, maybe the one provided in the box is defect. I'll keep you updated...

  • by patamons,

    patamons patamons Apr 17, 2011 8:55 AM in response to patamons
    Level 1 (0 points)
    Apr 17, 2011 8:55 AM in response to patamons

    Bad news, I've tested with another apple usb cable, same problem.  To be able to play with the iPad, I've started it on my old Windows PC.  It's a shame, my new iMac is unable to connect to the iPad.

     

    When I connect the iPad to the iMac, even when iTunes is not running, the system is frozen for a few seconds. I don't think this behaviour is normal. Maybe iTunes is not the cause of the problem but something wrong in my MacOs config. I didn't find any help on the internet for now.

  • by patamons,

    patamons patamons Apr 18, 2011 12:25 PM in response to patamons
    Level 1 (0 points)
    Apr 18, 2011 12:25 PM in response to patamons

    Here is the log I have in the console after I have plugged the iPad. 

    This seems strange : Could not create /var/db/lockdown//SystemConfiguration.plist: Input/output error

    Any idea how I could fix it ?

     

    18/04/11 21:16:42          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x101c009a0-usbmuxd/NULL using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:16:42          usbmuxd[633]          load_dict_osx (thread 0x100787000): Could not lstat /var/db/lockdown//SystemConfiguration.plist: No such file or directory

    18/04/11 21:16:57          kernel          disk0s2: I/O error.

    18/04/11 21:16:57          usbmuxd[633]          store_dict_osx (thread 0x100787000): Could not create /var/db/lockdown//SystemConfiguration.plist: Input/output error

    18/04/11 21:16:57          kernel

    18/04/11 21:16:57          kernel

    18/04/11 21:16:58          usbmuxd[633]          load_dict_osx (thread 0x100787000): Could not lstat /var/db/lockdown//SystemConfiguration.plist: No such file or directory

    18/04/11 21:17:13          kernel          disk0s2: I/O error.

    18/04/11 21:17:13          usbmuxd[633]          store_dict_osx (thread 0x100787000): Could not create /var/db/lockdown//SystemConfiguration.plist: Input/output error

    18/04/11 21:17:13          usbmuxd[633]          _MobileDevicePair_locked (thread 0x100787000): Could not create system BUID

    18/04/11 21:17:13          usbmuxd[633]          _MobileDevicePairWorker (thread 0x100787000): Pair worker could not pair with device: 0xe8000003

    18/04/11 21:17:13          kernel

    18/04/11 21:17:13          kernel

    18/04/11 21:17:13          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x101a07620-iTunesHelper/com.apple.iTunesHelper using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:17:13          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x101c001c0-iTunesHelper/com.apple.iTunesHelper using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:17:14          iTunesHelper[705]          load_dict_osx (thread 0x7fff701a3ca0): Could not lstat /var/db/lockdown//SystemConfiguration.plist: No such file or directory

    18/04/11 21:17:29          kernel          disk0s2: I/O error.

    18/04/11 21:17:29          kernel

    18/04/11 21:17:29          iTunesHelper[705]          store_dict_osx (thread 0x7fff701a3ca0): Could not create /var/db/lockdown//SystemConfiguration.plist: Input/output error

    18/04/11 21:17:29          kernel

    18/04/11 21:17:29          iTunesHelper[705]          _MobileDevicePair_locked (thread 0x7fff701a3ca0): Could not create system BUID

    18/04/11 21:18:01          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x1018103c0-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:18:01          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x101c007b0-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:18:01          com.apple.usbmuxd[633]          MuxTCPInputSCE received RST for 0x2-1fdfb04ed0fa7f54183a66e4c009d187b74a2e72@0xfd140000:62078->0x101c007b0-iTun es/com.apple.iTunes:2048: sendMuxSegment connection was closed

    18/04/11 21:18:01          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x100303890-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:18:02          iTunes[885]          load_dict_osx (thread 0xa0b47540): Could not lstat /var/db/lockdown//SystemConfiguration.plist: No such file or directory

    18/04/11 21:18:17          kernel          disk0s2: I/O error.

    18/04/11 21:18:17          iTunes[885]          store_dict_osx (thread 0xa0b47540): Could not create /var/db/lockdown//SystemConfiguration.plist: Input/output error

    18/04/11 21:18:17          kernel

    18/04/11 21:18:17          kernel

    18/04/11 21:18:17          iTunes[885]          _MobileDevicePair_locked (thread 0xa0b47540): Could not create system BUID

    18/04/11 21:18:17          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x100304f40-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:18:17          com.apple.usbmuxd[633]          MuxTCPInputSCE received RST for 0x2-1fdfb04ed0fa7f54183a66e4c009d187b74a2e72@0xfd140000:62078->0x100304f40-iTun es/com.apple.iTunes:2560: sendMuxSegment connection was closed

    18/04/11 21:18:17          com.apple.usbmuxd[633]          HandleUSBMuxDictionary client 0x101a07560-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21

    18/04/11 21:18:17          com.apple.usbmuxd[633]          MuxTCPInputSCE received RST for 0x2-1fdfb04ed0fa7f54183a66e4c009d187b74a2e72@0xfd140000:62078->0x101a07560-iTun es/com.apple.iTunes:2816: sendMuxSegment connection was closed

  • by patamons,Solvedanswer

    patamons patamons Apr 22, 2011 1:24 PM in response to patamons
    Level 1 (0 points)
    Apr 22, 2011 1:24 PM in response to patamons

    Hello, this post to tell you the problem is solved.

     

    It was a problem with the file system of the iMac.  I've started the hard disk utility to check the integrity of the disk and it failed. I've then started the iMac from the CD, started the hd utility again and it was unable to fix the problem (problem with the inodes).  Then, the Mac didn't boot at all.

     

    I've reinstalled MacOS X from the CD, restored my data from the Time Machine backup (hopefully) and now, the iMac synchronise without any problem with the iPad.

     

    I suspect to have a problem with bad clusters in the hard disk but I have to find a software to do a surface check.  If it discover bad clusters, I will send the iMac to the service.