3598 Views 4 Replies Latest reply: Apr 15, 2011 1:50 PM by John P.
There is no phone support for itunes.
You can contact them at http://www.apple.com/support/itunes
You can also click "contact us" at the bottom of this page for phone numbers that are available.
Do you have a question with which other itunes users may be able to help.
I called the main corporate # and was put through to AppleCare who in-turn had to communicate (not making this up) _via chat_ with the billing dept. for iTunes.
This asinine setup took a full hour on the phone to get it straightened out. Kudos to the rep I spoke to at AppleCare for being so patient and helpful but shame on iTunes for having ZERO customer support.
My advice to anyone who is having billing issues with iTunes is to call AppleCare and have them handle it.
They claim 24 hour turnaround time on e-mail responses yet I'm at 3+ days for each response I've gotten.
I will be purchasing all of my music from Amazon from now on. So long Apple.