4 Replies Latest reply: Dec 29, 2005 12:06 PM by The Tick 247
larrym Level 1 (0 points)
I had iTunes 6.0.1.3 installed on my PC.
Today we got nano's.
I tried to connect them and got the message:
"The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software".
I did that but it didn't help.
Finally I uninstalled iTunes completely, and used the version of iTunes on the CD that came with the iPod.
That works but some of the songs won't play: "you need a newer version of iTunes" so I followed the instructions to download 6.0.1.3.
But now I'm back to "The software required for communicating with the iPod is not installed correctly..."
Any ideas why the latest version of iTunes won't work.
Note I don't have USB 2.0 just the older version.

custom   Windows XP Pro   NOT USB 2.0
  • b noir Level 9 (72,060 points)
    hi larrym!

    let's start with these two documents for troubleshooting advice on that message:

    iPod for Windows: Fast user switching in Windows XP is not supported

    iPod appears in Windows Explorer but does not appear in iTunes

    keep us posted.

    love, b
  • larrym Level 1 (0 points)
    It looks like things are working OK now, but I'm not positive on exactly why.

    We are not running fast user switching so that document didn't apply (but we do often logoff and on as different users).

    I installed 6.0.1.3 and saw an error that "Error 46 ..the Quicktime ActiveX control could not be found or removed..", but the install continued.

    After loading 6.0.1.3 it did not communicate with the ipod, and I did not see the iPodService in the processes list.

    After removing the anti-virus and disabling any possible conflicting services I still got the ActiveX error on 6.0.1.3 install and it didn't communicate with the ipod and I did not see iPodService in the processes list.

    I tried to manually start iPodService, it started and then shutdown in a few seconds.

    I thought maybe I should work on the ActiveX issue.

    I uninstalled everything, including quicktime from the control panel/add remove programs.
    I tried to delete the ..\Local Settings\Temporary Internet Files but some were in use. I restarted in safe mode and deleted all files that folder.

    Reinstalled 6.0.1.3 (still got the ActiveX error) but it DID communicate with the ipod, and I saw the iPodService in the processes list.

    I don't think I solved anything by deleting the temp internet files since I still saw the ActiveX error, but my kids are bouncing their heads, so I'm happy for now.

    Thanks for your help.
    Happy Holidays

    custom   Windows XP Pro   NOT USB 2.0
  • b noir Level 9 (72,060 points)
    well done larrym!

    glad you got things up and running again. happy holidays!

    love, b
  • The Tick 247 Level 1 (0 points)
    If this becomes a problem for you again try the following solution. It worked for me.

    http://discussions.apple.com/thread.jspa?threadID=289651&tstart=15

    Good Luck