1036 Views 4 Replies Latest reply: Dec 29, 2005 12:06 PM by The Tick 247
let's start with these two documents for troubleshooting advice on that message:
iPod for Windows: Fast user switching in Windows XP is not supported
iPod appears in Windows Explorer but does not appear in iTunes
keep us posted.
It looks like things are working OK now, but I'm not positive on exactly why.
We are not running fast user switching so that document didn't apply (but we do often logoff and on as different users).
I installed 184.108.40.206 and saw an error that "Error 46 ..the Quicktime ActiveX control could not be found or removed..", but the install continued.
After loading 220.127.116.11 it did not communicate with the ipod, and I did not see the iPodService in the processes list.
After removing the anti-virus and disabling any possible conflicting services I still got the ActiveX error on 18.104.22.168 install and it didn't communicate with the ipod and I did not see iPodService in the processes list.
I tried to manually start iPodService, it started and then shutdown in a few seconds.
I thought maybe I should work on the ActiveX issue.
I uninstalled everything, including quicktime from the control panel/add remove programs.
I tried to delete the ..\Local Settings\Temporary Internet Files but some were in use. I restarted in safe mode and deleted all files that folder.
Reinstalled 22.214.171.124 (still got the ActiveX error) but it DID communicate with the ipod, and I saw the iPodService in the processes list.
I don't think I solved anything by deleting the temp internet files since I still saw the ActiveX error, but my kids are bouncing their heads, so I'm happy for now.
Thanks for your help.
custom Windows XP Pro NOT USB 2.0