Video iPod shuts off randomly while watching videos

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Video iPod shuts off randomly while watching videos

I just got a 60gb Video iPod for Christmas. I downloaded The Office (pilot) episode and the iPod has so far shut off twice randomly while watching the video. I've tried re-watching the episode and it'll get past the parts it shut off at. The shut downs appear completely random. It has also shut off at least once when watching the "Lost" pilot I downloaded. When it shuts off, it just goes to a black screen with the Apple logo on it, sits there for about 5 seconds and then goes to a menu.

I have the hold switch set so I know it's not a button getting hit accidently.

Is this a bug in the video iPod? Has anyone else experienced this problem?

Thanks & Merry Christmas

Video iPod

Posted on Dec 25, 2005 6:50 PM

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Answer 1

Dec 25, 2005 7:26 PM in response to gritswantd

i have not experienced that specific problem but i HAVE experienced many others. i know this doesnt help you but ijust wanted to let you know that you are not alone when it comes to having problems wiht the ipod video.

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Answer 2

Dec 26, 2005 9:46 AM in response to gritswantd

When this happens, it's usually one of three things:
1. A bad video file (make sure it plays fine in iTunes).
2. The iPod's battery is near empty (make sure it's fully charged - the battery symbol has to show a lightning bolt and flash green, otherwise it's not charging properly).
3. There's a problem with the iPod itself. Try the instructions in iPod 101:
http://www.apple.com/support/ipod101/help/

If none of this helps, you may have a bad iPod.

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Answer 3

mbk21

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Jan 30, 2006 1:29 PM in response to gritswantd

My 60GB video iPod does the exact same thing, although it doesn't limit the random shut-offs to videos; it also does it while I'm listening to music. I've often had it sitting on the desk next to me, completely untouched, and it's turned itself off in the middle of a song or movie. It's unrelated to battery life, because it's been well charged each time. I'm desperate for an answer to this, not only because it's inconvenient, but because I paid a premium for what I hoped would be a quality product.

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Answer 4

Mar 25, 2006 3:40 PM in response to gritswantd

I have also been experiencing this problem lately. I didn't think it was the battery because I had it hooked up to my Altec Lansing and plugged in while playing the video through the TV. Any other thoughts?

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Answer 5

Mar 29, 2006 10:39 AM in response to Veronica HILL

I'm having this problem a lot lately, mostly when hooked up to my Altec Lansing. I am going to try watching a bunch of videos through the TV tonight to see if it's an Altec issue or the ipod itself. Unit is fully charged when this is happening, shuts off and the apple logo appears. VERY FRUSTRATING!

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