I have itunes loaded...but can't pull it up. HELP!!!!

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I have itunes loaded...but can't pull it up. HELP!!!!

I can't get itunes to pull up on my computer. From what I can tell it downloaded fine...but when I click on the icon it pulls up this: "itunes has encountered a problem and needs to close".

What can I do to fix this?????????

I've had a brand new ipod for 24 hours and it still has zero songs on it.......Help!!!!!!

sony vaio laptop, Windows XP

Posted on Dec 26, 2005 10:13 AM

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Answer 1

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joenob18

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10 points

Dec 26, 2005 12:06 PM in response to jrock0114

i am having the same problem.. its been a christmas from **** becuase i have been waiting for this ipod forever and cant even use it.. someone please please help us I have WINDOWS XP Home... HP Computer.. it has nothing to do with the virus scan or a firewall i was already on the phone with apple and this is where they re-directed me after i tried what they told me... im desperate..

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Answer 2

stacier

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Dec 26, 2005 1:12 PM in response to joenob18

I am having the same problem. I have tried everything that I can think of with no results. What number did you use to contact Apple? They need to resolve this issue.

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Answer 3

jrock0114 Author

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Dec 26, 2005 2:37 PM in response to stacier

I figured that my problems were from a virus.....so I have spent all of the day cleaning up and getting rid of any virus problems or cookies that could be messing things up.

I did try re-install the program and I did notice something this time around. When it was loading the Quicktime portion of the program it stopped and a box came up saying: "Quicktime installation failed. Error Code: -3"

The only thing I could do is click OK. Well after that it actted like it loaded just fine and the desktop icon came up. But when I click on it I get the "....problem and needs to close."

What's the deal Apple? Help us out here.

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Answer 4

Dec 26, 2005 4:29 PM in response to jrock0114

go to the downloads section on the apple website and download itunes all over again. it will go through the whole thing with you and it will also set up quicktime. i tried this after i read your message and it worked like a charm. i think maybe our CDs with the intial downloading was messed up. i almost threw a hissy fit myself. but always remember that apple makes things easy. it is ALWAYS user friendly. so never fear, any reasonable person can solve problems with apple software. it's microsoft that will make you homicidal. if that doesn't work then make sure that you have service pack 2 on XP or higher.

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Answer 5

m curts

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Dec 26, 2005 5:20 PM in response to jrock0114

Having the exact same problem....same error

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Answer 6

jrock0114 Author

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Dec 26, 2005 8:18 PM in response to ravendil007

!!!!!!

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Answer 7

jrock0114 Author

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Dec 26, 2005 8:19 PM in response to m curts

I just re-did everything and I'm having the exact same problem. I still got the error in the middle of the quicktime load and I'm still not able to pull up itunes at all. I understand what you are saying about apple being user friendly.....but that aint the case for my first venture with them. This is God awful. Last night I got on here and tried my best to get some answers from someone about either getting itunes to work or how to put music on here without using itunes.......and I got nothing but attitude. So as of right now I have a very slick looking $300 solitare game. This is a joke. Will please someone help me out here.

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Answer 8

gemmy200

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Dec 27, 2005 3:28 AM in response to jrock0114

I just fixed my Itunes. It was flashing for a brief second, and just wouldn't come up. Write this down.

Go to "start"
click "run"
type msconfig
click "ok"
select "general" tab
select "selective startup"
de-select "load startup items"
click "startup" tab
select "itunes helper" and "qtask"
click "services"
make sure "hide all microsoft services" is selected
click "disable all"
select "ipod service" checkbox in the list
click "ok"
click "restart"
Hope this helps!

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Answer 9

jrock0114 Author

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Dec 27, 2005 8:57 PM in response to gemmy200

Thanks for the info.

I tried it but still could not get it to work. The one thing that I didn't see was the "qtask" that you talked about. I did everything else and it still didn't work. Should I see the "qtask"? Is this the reason it's not working?

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Answer 10

Rachyl

Level 4

2,135 points

Dec 27, 2005 8:59 PM in response to jrock0114

What is your issue?

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Answer 11

Rachyl

Level 4

2,135 points

Dec 27, 2005 9:07 PM in response to Rachyl

although you were quite rude to me the other day, i can help you out.
this is not apple problem, btw. Its 9.5 times out of 10 a WINDOWS or Malware problem. just an FYI

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Answer 12

Dec 28, 2005 6:09 AM in response to jrock0114

I have noticed on this board as well as numerous others that this itunes problem has been ongoing for at least 6 months. My question is why hasn't Apple released some sort of patch to fix this.

I bought a new computer for my daughter and she has an ipod and now she cannot open itunes. I have repeatedly uninstalled, reinstalled, removed NAV, all with no luck. This truly ***** and the customer service on this issue is awful.

HP dv4000 Windows XP

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Answer 13

Dec 28, 2005 7:19 AM in response to Rachyl

i can help you out.

this is not apple problem, btw. Its 9.5 times out of
10 a WINDOWS or Malware problem. just an FYI

What do I need to do to fix it?

Windows XP

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Answer 14

Rachyl

Level 4

2,135 points

Dec 28, 2005 10:15 AM in response to Community User

Hey William,

do me a HUGE Favor! Post a new topic describing the entire issue AND your Computer's OS, antivirus and firewall programs. I will work with you to get it up and going. Its too confusing to do that in a thread were everyone seemed to adopt.
Rachyl

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Answer 15

jrock0114 Author

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Dec 28, 2005 8:36 PM in response to Rachyl

Rachyl.....I was not rude to you the other day. I came on a website for something that I just spent $400 on and I have got crap out of it. When I explained my problem to you and told you my situation.....you didn't answer one thing of what I asked. All you wanted to do was promote Apple's itunes that by the way.....seems to be flat out crap since tons of people can't even get on the thing. I've done everything that you said. I have cleaned my computer of any virus that is out there and took care of all cookies or anything else that would cause my computer problems. And guess what.......itunes still will not pull up. So if you are counting I have now had my ipod for 4 days and still not one song has been played on it.

I'm not trying to be rude to you but if you are not going to help me then save me the lecture and let me try to find someone that will. This is Apple right? The company that is so user friendly? Right????

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