6 Replies Latest reply: Dec 29, 2005 7:20 AM by dfsoto
dfsoto Level 1 Level 1 (0 points)
I installed iTunes and the iPod software and even though I can see the iPod as a "Storage Device", iTunes doesn't list the iPod as a source. There is a specific document on the Apple support website that addresses this problem: http://docs.info.apple.com/article.html?artnum=93716

I went step-by-step trying the different things and nothing woked. The last paragraph reads like this:

"If you have tried all the steps in this document, and the linked documents, and iPod is still not being recognized correctly by iTunes or the iPod Updater, then there is likely some other system issue on your computer. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this is the maker of the computer."

So basically this is saying that I am screwed. Can anyone help??


  Windows 2000  
  • CTC Level 1 Level 1 (0 points)
    I have been getting the same message for 2 day's. I called apple and was told to upgrade my system to service pack 2 and that did not work. Are you using window's XP
  • dfsoto Level 1 Level 1 (0 points)
    I have been getting the same message for 2 day's. I
    called apple and was told to upgrade my system to
    service pack 2 and that did not work. Are you using
    window's XP


    I am using Windows 2000 with all sorts of service packs, still doesn't work, how did you even get a number to call? I looked through my papers and there is no number anywhere, this is terrible!
  • dfsoto Level 1 Level 1 (0 points)
    Anyone else have any ideas??
  • dfsoto Level 1 Level 1 (0 points)
    Some more details about the problem: I do not get any error messages, it just acts as if it is not connected at all. Looks like other people have the same problem as me but none of the documents in the Apple website help. What happens if I just format the iPod by right-clicking on Windows Explorer, will that mess anything up?
  • dfsoto Level 1 Level 1 (0 points)
    OK guys,

    I am sure everyone has a different configuration but this is how I solved my problem. First and foremost I uninstalled Norton Internet Security completely. After I tried everything on the discussion groups and on the support website I read somewhere that they "recommend" a USB 2.0 connection. I have an older Win 2000 PC with USB 1.1. So I bought a 4 USB 2.0 connector PCI card for $37.99 and that worked like a charm. Turns out even though they "recommend" it, it is a must.

    GOOD LUCK!

      Windows 2000   </span
  • dfsoto Level 1 Level 1 (0 points)
    Check my solution on my last reply