463 Views 6 Replies Latest reply: Dec 29, 2005 7:20 AM by dfsoto
I have been getting the same message for 2 day's. I
called apple and was told to upgrade my system to
service pack 2 and that did not work. Are you using
I am using Windows 2000 with all sorts of service packs, still doesn't work, how did you even get a number to call? I looked through my papers and there is no number anywhere, this is terrible!
Some more details about the problem: I do not get any error messages, it just acts as if it is not connected at all. Looks like other people have the same problem as me but none of the documents in the Apple website help. What happens if I just format the iPod by right-clicking on Windows Explorer, will that mess anything up?
I am sure everyone has a different configuration but this is how I solved my problem. First and foremost I uninstalled Norton Internet Security completely. After I tried everything on the discussion groups and on the support website I read somewhere that they "recommend" a USB 2.0 connection. I have an older Win 2000 PC with USB 1.1. So I bought a 4 USB 2.0 connector PCI card for $37.99 and that worked like a charm. Turns out even though they "recommend" it, it is a must.
Windows 2000 </span