message: changed billing information - but I haven't changed anything!

Question

message: changed billing information - but I haven't changed anything!

Hi!
With only 3 months of using itunes, I've been a rather new but happy user until I upgraded to iTunes 6.0.1.3. Now whenever I'm trying to buy a song I get the information that my billing information has changed (which isn't true, I've always been using the same credit card which worked fine) and when I add the missing information, the song doesn't download and the information doesn't seem to be saved.
Please help me! I can't buy anything anymore!

iTunes 6.0.3, Windows XP

Posted on Dec 31, 2005 11:40 PM

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Answer 1

Katrina S.

Level 7

24,131 points

Dec 31, 2005 11:51 PM in response to Sonja Kalmbach

Do you live in Portland, Oregon by chance? The iTunes database is messed up for that city. Put in the wrong county, if so.

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Answer 2

Dec 31, 2005 11:55 PM in response to Katrina S.

No, I don't live in Portland. I live in Sweden and right now I'm on a Christmas visit at my parents in Germany. But that couldn't be the problem since I'm using my notebook from Sweden with all the information unchanged - the only thing that's changed is the internet connection, of course.

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Answer 3

Katrina S.

Level 7

24,131 points

Jan 1, 2006 12:05 AM in response to Sonja Kalmbach

Well, that's good to know, at least it's not something on your PC.

Hmm, I really don't know much about different country setups. You could try pasting this URL into internet explorer to see if the music store comes up.

url phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront.

That has worked for some folks in USA.

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Answer 4

Jan 1, 2006 12:13 AM in response to Katrina S.

yes, a link to itunes pops up, but itunes is still the same. This is really strange. iTunes doesn't remember my credit card's security code.

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