11 Replies Latest reply: Feb 6, 2006 5:22 PM by radjimoto
Helpmeplz Level 1 Level 1 (0 points)
I was sitting down with my nano in my pocket and I took it out of my pocket, and the screen was totally messed up. There ae at least 3 little blotches on it, and now if i press the middle button or the menu button, the blotches stretch out a little bit. I also tried to plug it into my computer and it started to make a kind of buzzing sound... and it won't play music or anything. I'm unsure of how to get it replaced or anything, as I have tried the service phone line and don't know where to look, so i figured I would post here.

Also, before any of this happened, it worked completely fine.

any help would be greatly appreciated

Windows Windows XP

Windows, Windows XP
  • firemandan900 Level 4 Level 4 (2,505 points)
    Dos'nt sound to good there may be a better solution but the only one I know of is to beg Apple to replace it for you.
  • Helpmeplz Level 1 Level 1 (0 points)
    well how can i do that? i have tried looking around the website and calling... i mean... it's still in the 90 day warrenty thing so i should be able to get it replaced

    should i just find a store around me and ask them?
  • firemandan900 Level 4 Level 4 (2,505 points)
    Apple's US phone number is 1-800-275-2273 or the best
    thing to do would be to go to an Apple store in your area (complete list of locations available at http://www.apple.com/retail/ But not really sure if they will help you for sure if this problem as it could be considered personal damage not me talking but they will probably say that. Unless you got it from a third party source you will half to deal with Apple.
  • carl wolf Level 6 Level 6 (14,370 points)
    "it's still in the 90 day warrenty thing"
    The "warranty thing" is for one year, not 90 days.
  • Colin Robinson Level 6 Level 6 (8,305 points)
    Hi Carl,

    There is some confusion so here, from the iPod FAQ (http://docs.info.apple.com/article.html?artnum=60920#faq28), is what Apple has to say:
    Question: How long does my iPod service warranty last?
    Answer: iPod comes with a one-year limited hardware warranty. An AppleCare Protection Plan (APP) for iPod is available. For more information, see the APP for iPod website.

    Question: How long is iPod complimentary telephone support?
    Answer: Newer iPods come with a single incident of complimentary telephone support within the first 90 days. This change in the complimentary support offering applies to:

    iPod nano
    Fifth Generation iPod
    iPod (Click Wheel)
    iPod with color display
    iPod shuffle
    iPod photo
    any iPod mini sold on or after July 24

    The relevant part from the Warranty (http://www.apple.com/legal/warranty/ipodisight.html) is here:
    This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products; (b) to damage caused by service performed by anyone other than Apple; (c) to a product or a part that has been modified without the written permission of Apple; or (d) if any Apple serial number has been removed or defaced.

    So I don't think the OP has a chance as it's accidental damage.

    Better buy another and take more care of it this time.

    Regards,
    Colin R.
  • Helpmeplz Level 1 Level 1 (0 points)
    well, i dont mean to argue Colin, but i wouldnt call it accidental

    it was on and i was listening to music, i put it in my pocket, and then in about 5 minutes decided to turn it off and the screen had the blotches in it.

    if that is considered accidental... well i dont think it would be hard to call almost anything bad that happens to an ipod "non-accidental"
  • Nikki Level 4 Level 4 (2,615 points)
    So if it wasn't accidental damage, then you broke it on purpose. That isn't covered by the warranty either.

    This is from the iPod service page:

    If your iPod's LCD display is cracked due to accidental damage, do not send your iPod in for service. Coverage for this type of damage is excluded under Apple's Limited Warranty for iPod and AppleCare Protection Plan for iPod, and service is not available under the terms of Apple's Repair Terms and Conditions.


    Nikki
  • noaliaswanted Level 1 Level 1 (0 points)
    So if it wasn't accidental damage, then you broke it
    on purpose. That isn't covered by the warranty
    either.

    This is from the iPod service page:

    If your iPod's LCD display is cracked
    due to accidental damage, do not send your iPod in
    for service. Coverage for this type of damage is
    excluded under Apple's Limited Warranty for iPod and
    AppleCare Protection Plan for iPod, and service is
    not available under the terms of Apple's Repair Terms
    and Conditions.


    Nikki


    I think what she means is that it broke while using it properly. It should be able to withstand NORMAL wear and tear. My biggest complaint about Apple is, even if something is repairable, they will tell you it is not and you need to buy a new one. They could fix these things at a reasonable fee if they really wanted to, but they don't care about their customers at all.
  • Matt Peterson Level 1 Level 1 (0 points)
    I think what she means is that it broke while using
    it properly. It should be able to withstand NORMAL
    wear and tear. My biggest complaint about Apple is,
    even if something is repairable, they will tell you
    it is not and you need to buy a new one. They could
    fix these things at a reasonable fee if they really
    wanted to, but they don't care about their customers
    at all.


    I disagree. Apple cares a lot. Well, if you make a web page, gain worldwide attention and help their stock drop 4% in one day anyway

    Regardless, if it broke in your pocket it could be one of the bad vendor ipod's that Apple was replacing a few months ago. However, I caution you to take a good look at your iPod. If it appears to have been used as a sole on your shoe or something, I don't think it will, or should, be covered by Apple. If it is in good condition, and only has normal wear and tear, then Apple should replace it. If they won't tell them I'll give them a call and let me know.
  • xwing33 Level 1 Level 1 (0 points)
    They are right, I had my IPOD 2 months, it sat in the cradle 90 percent of the time. Never dropped, sat on, etc.
    The other day it cracked from the corner to the top. I sent it in and they declined service for "abuse". They said it can not be fixed. I ordered a replacement screen on-line for 150. You can't tell me that Apple could not of put a new screen in for less than that? at least they could of offered to fix it. I will not buy another Apple product
  • radjimoto Level 1 Level 1 (30 points)
    My biggest complaint about Apple is, even if something is repairable, they will tell you it is not and you need to buy a new one. They could fix these things at a reasonable fee if they really wanted to, but they don't care about their customers at all.




    YOU COULD'NT HAVE SAID IT ANY BETTER !!!!! its all about profits.....