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  • Bob Jacobson Level 1 Level 1 (115 points)

    Psst...I had to sneak back to say, John're right. 


    Let's be happy for the newbies and twitch users. 


    And  hope they do a better job for more sophisticated users.



  • Jimmy Stewart Level 1 Level 1 (80 points)

    This certainly isn't from someone who doesn't have patience to learn new things.  I've used Apple products since 1983.  I use a myriad of different platforms on a daily basis, PCs running some version of Windows or Unix/linux.  I've also used and tested many embedded systems.  I've certainly learned to adapt as they've changed over the years.  The re-design of these forums, those areas where it takes more entries, either mouse-clicks or re-entering something, is not a positive step forward.  If the re-design reduced the effort that it takes, then I'm all for it.  Just to say people don't have patience is not a good answer.

  • Homer888 Level 1 Level 1 (0 points)

    this new version certainly has improvements but only because the old forum was so antiquated. however, this version doesnt work well with IE 9. I cant access your history or your stuff using IE 9. I dont like the bubble format. it looks very immature. it needlessly takes up way too much space as well on the page.


    as i play around, i will post in my own thread about posting your issues with this forum:

  • Jimmy Stewart Level 1 Level 1 (80 points)

    John Maisey wrote:


    Hi Jimmy,


    When you search, are you using the 'More Options' to filter by?




    Best wishes


    John M



    I am using the "more options" and that is where from time to time I end up in iPhone, etc.....I wish there was a way to further restrict to just "mail" you know of some way to do that?





  • Benguitar Level 2 Level 2 (260 points)

    Kinda like iChat, iPhone Text Bubbles, Twitter and many other things that are very popular now-a-days, eh?


    Like I said before, I love the new look simply because it doesn't look as much like, What were they called.. iBooks & eBooks and that maybe Apple's look has changed since then?

  • Homer888 Level 1 Level 1 (0 points)

    The online version of twitter doesnt use bubbles. I also use echofon on the iphone/touch.  the only time bubbles are ok is with SMS. I dont use iChat either and dont intend to. There's skype and MSN for that. #notafanboy

  • John Maisey Level 5 Level 5 (6,895 points)

    Jimmy Stewart wrote:


    I am using the "more options" and that is where from time to time I end up in iPhone, etc.....I wish there was a way to further restrict to just "mail" you know of some way to do that?


    Hi Jimmy,


    Just add the title of the sub-category to the search. See here.


    John M

  • Zebulun Level 5 Level 5 (6,745 points)

    Much easier to use?  Hardly.  Time was back when I created an account in 2003, there was a web page with a list of discussions and you could click on it and go to town.  At the time, that was the actually the most user friendly forum software this site has ever had.


    Now, I have to scroll on the main web page and then in a frame of the web page.  Easier to use?


    Customizing; it's about as difficult as I can possibly imagine because Safari 4.1.3 on my Powerbook won't format the pages correctly and neither will Safari 5.0.4 in Leopard on my Mac Pro.  I won't touch this at all with my iPhone or iPad.


    No more threaded views for discussions over 50 responses.  That certainly helps one to know who's talking to ya.   All this white space which is wasted is certainly easier to see all the pretty icons too.  I guess I was wrong, it is easier to get lost, to not find what you want, to accomplish nothing.


    I've been on these discussion boards since 1998.  I don't consider them a social environment.  If I have a query, I get in, find my answer and get out.  If I can help someone along the way that's great too.  Spending a few hours trying to understand a forum and "personalize" it, for godsakes that is needlessly complicated and a waste of my time.  

  • w7ox Level 4 Level 4 (2,385 points)

    Agree re old design. This is no longer my "go to" place for Mac info.



  • Benguitar Level 2 Level 2 (260 points)

    Never knew these members complained about change so much.. I thought that was a MacRumors thing.


    Either way, It looks nice, cleaner and I've also got more important things to worry about than how Apple designs their support forums. #notashamedofbeingafanboy

  • amityuk Level 1 Level 1 (0 points)

    I dont understand why the move away from a tried and tested layout (which was already different from standard forums) to something even further away from the standard forum layout we are all used to. Most of the hundreds of thousands of forums online have similar layouts because thats what people expect, thats what forums are. To move things around just makes it worse, not better. There is nothing better in this layout compared to the standard forum layout we are used to so why do it?

  • amityuk Level 1 Level 1 (0 points)

    I changed my mind. There are a couple of things I like. I like the Ask a Question box which then pre-populates some answers and if none is found you can then Submit the Question. Thats good. I decided what I dont like is the two columnur approach on the home page, with the scrollinbg window on the left to find the forums - its not very easy to scan like it was before. What would be better is the usual wider/full width column listing the forums that we are used to on other forums, then show them in one window with no scrolling. So layout same as standard forums but still keep the Ask and Sumit Question box, thats good.

  • Graham Perrin Level 2 Level 2 (255 points)

    I can't recall the old design but after a long time away … the more I use the current design, the more I'm frustrated.


    Yes, people, I have given it time.


    The bugs are infuriating.


    If the bugs are fixed, design deficiencies that will continue to baffle me include: 


    • impossible to prefer more posts per page
    • necessity to reload the page when following any link from one post to another on the same page
    • the narrowness is too narrow …


    attempting to crowbar a threaded option into a

    column that is already too narrow is

    dumbfoundingly poor design. What

    is the bigger





    to read?


    Preferring flat to threaded offers little improvement. A support infrastructure in which data for support purposes looks like this leaves much to be desired…

  • Bob Jacobson Level 1 Level 1 (115 points)

    The Support Forums are essential to solving problems that baffle the Apple Store Geniuses and the Apple Express tele-support folks.  They're where many of us used to come to find answers to problems.  Since the redesign, however, the Support Forums have turned into a collecitve opinion column, not a source of expertise.  You may not have time now to worry about the changes, but you will.

  • Graham Perrin Level 2 Level 2 (255 points)

    amityuk wrote:

    … pre-populates some answers and if none is found you can then Submit the Question. …

    Unfortunately — and I have seen this with other services that offer a comparable approach — giving priority to the Submit my question field distracts people from Search.


    Offering only three results to find-as-you-type questioning — results that are too often incorrect for the question — gives the very false impression that search results are poor.


    In the 10.7 area, evidence is abundant that the current focus of the design simply does not work at critical times. The amount of duplication, triplication, umptuplication, forking et cetera is extraordinarily frustrating.


    There should be:


    • more focus on the Search function that works better
    • less focus on the dumbed-down and limited interface that encourages people to ignore search results.