iPhone 4 won't charge after iOS 4.3.2 update

Question

iPhone 4 won't charge after iOS 4.3.2 update

I updated my iPhone 4 to iOS 4.3.2 but this resulted in being asked to restore my iPhone to factory settings due to a problem. The update seems to have worked and have regained everthing I lost after syncing my phone. The problem now is that my iPhone won't charge, either by power socket or by USB via my MacBook. The MacBook doesn't seem to recognise the charging cable (the official one that came with the iPhone) and I was sometimes getting on screen messages saying such when trying to charge the iPhone. The iPhone now has no charge at all so I am completely lost. I hope someone out there can help as I really don't have the time to go to my local Apple store for them to only send off the phone to be repaired and be left phoneless. Thanks in advance everyone.

iPhone 4, iOS 4.3

Posted on Apr 16, 2011 8:58 PM

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Answer 1

bilby91

Level 1

35 points

Apr 16, 2011 9:00 PM in response to martinfromaberdeen

Are you using the same cable for the power sockets as to connect it to the macbook? Maybe the problem is the cable. I would try changing the cable.

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Answer 2

Apr 16, 2011 9:01 PM in response to martinfromaberdeen

So, you say it's completely drained of power now. What happens if you leave it plugged into the wall for a period of time? Does anything show up on the screen?

Have you tried force rebooting the phone? (Holding the home button and the top button at the same time for 5+ seconds)

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Answer 3

Apr 16, 2011 9:04 PM in response to bilby91

Yeah, using the same cable but had no problems before the 4.3.2 update. A friend tried using the same cable to charge his iPhone and it worked.

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Answer 4

Apr 16, 2011 9:07 PM in response to Matthew Yohe

Nothing seems to show up on the screen when I leave it plugged in for a while. Nothing happens when I try the reboot you mentioned.

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Answer 5

Apr 16, 2011 9:09 PM in response to martinfromaberdeen

Well, it sounds like Apple will gladly replace this for you as it might just be a hardware issue. You can call support or set up an appointment at one of their stores.

1-800-APL-CARE (1-800-275-227)

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Answer 6

Apr 16, 2011 9:13 PM in response to Matthew Yohe

Matthew,

Thanks for the help. Have set up an Apple Store appointment for tomorrow. I hope they will manage to fix it but could still do without a trip there on a Sunday as have better things to do! Unfortunately no 1-800 care for us here in the UK, Apple here need to catch up with the US and Canada in that respect!

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Answer 7

se7zer

Level 1

0 points

Apr 17, 2011 8:04 PM in response to martinfromaberdeen

So martin, please tell us what happened in your trip to apple care center.

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Answer 8

Apr 18, 2011 5:13 PM in response to se7zer

Booked a Genius Bar appointment for 5.30pm on Sunday at my local Apple Store (Union Square, Aberdeen, Scotland, UK) and was seen without delay. Explained the problem to the assistant who checked my iPhone's serial number which told him I was still covered by warranty so simply gave me a brand new phone rather than check what was the problem. I did ask what it could be and whether it was linked to the iOS 4.3.2 update but he said it might have been something underlying with my phone that the update brought to the surface rather than it being caused by the update itself. Rather pleased that I have a brand new phone rather than my slightly bashed and scratched old one. Result!

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Answer 9

finepiks

Level 1

49 points

Apr 25, 2011 2:48 PM in response to martinfromaberdeen

Just to reassure others reading this, my iPhone 4 is all working/charging fine after 4.3.2 so it would definitely appear to be an issue with your specific phone.

Interestingly my brothers iPod touch lost all it's videos in the Video app after the same 4.3.2 update, although they were there and did show up in the ipod app. He's quite technically savvy and followed all the logical reinstall/reset procedures but to no avail.So after a visit to the genius bar all was sorted after the assistant logged into the diagnostic app on the ipod via his iPad. It reported a fault with a non responsive app and a replacement iPod was handed over without any fuss, well done Apple!!

One of those things I guess rather than an OS bug.

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Answer 10

Oct 12, 2011 10:14 AM in response to martinfromaberdeen

I was looking forward the update and it didnt work. So I went to the forum to read, Look up this topic, then hit'd again the update button and its loading. Its ready on the eastern coast of Canada! 😉

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