Is anyone else having a problem with the 30-pin dock connector (USB cord) fitting into the iPad2's slot?

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Level 1

15 points

Is anyone else having a problem with the 30-pin dock connector (USB cord) fitting into the iPad2's slot?

I just opened my brand new iPad 2. The included USB cord does not fit properly into the 30-pin connector dock. It appears to be the right size but I just couldn't insert it into the dock connector. So I tried with the iPad camera connector kit I also ordered, and they slid right in. (The 30-pin ends of the camera connectors look the same as that on the USB cord.) So I asked a friend to try the USB cord, and he - with much effort - finally got into the slot. But it was very hard to get in and very hard to get back out. We took a close look at the pin connectors, and it appears there is a slight (very hard to see) gouge in the metal on the cord's connector. It also looks like there's now a tiny piece of debris inside the iPad's connector port. (And the camera connectors don't slide in quite as easily as they first did.)

I am extremely disappointed. I've never had a bad experience with an Apple product. But I can't even use my brand new iPad. It's just sitting in the box.

Did they send me the wrong cable? Is the connector on the cord faulty? (or the port on the iPad faulty?)

I opted for the free personalization - so I don't think I can just send it back.

iMac G5 (ALS) 20-inch (2nd Generation iMac), Mac OS X (10.4.11)

Posted on Apr 16, 2011 11:10 PM

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Answer 1

Apr 16, 2011 11:21 PM in response to Janet Loftis

No problems with the included cable or any of my older ones from previous iPad or iPhone.

The port is the same size as the iPad.

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Answer 2

Apr 16, 2011 11:23 PM in response to Johnathan Burger

Same here, no problem.

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Answer 3

Apr 16, 2011 11:28 PM in response to Janet Loftis

It appears that the device was defective right out of the box and if that's the case I would return it right away for an exchange and indicate the issue that you are having with the dock connector. Also inform them that there appears to be an object that's wedged/stuck in the connector and that you received it in that condition. From my past experiences Apple is very good about exchanging items like that especially when you receive it in that manner/condition. I hope that helps. My apologies I also forgot to point out that if it's an Online purchase you don't have to do an online return you can simply go to your nearest Apple Store along with your printed out Online Apple store receipt that you received with your shipment.

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Answer 4

Janet Loftis Author

Level 1

15 points

Apr 17, 2011 10:54 AM in response to DannySalerno

Thanks! It does appear it's defective - an obvious problem right away. (We shouldn't have to be making such an effort to insert a simple cord into a port. It should fit easily.) I'll take it to the Apple store tomorrow.

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Answer 5

Apr 17, 2011 10:59 AM in response to Janet Loftis

I have problems only with a non apple cord.

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Answer 6

JJT2122

Level 1

23 points

Apr 17, 2011 11:13 AM in response to Janet Loftis

yea because they did not make the slot big enough, so you have to put c arfeul pressure when putting it in, I had a hard time removing mine it got stuck and I tought I broke it but insert it in and out several times, you will see it will make a little gap on the ends of the ipad metal from the connector.

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Answer 7

Janet Loftis Author

Level 1

15 points

Apr 18, 2011 9:47 PM in response to JJT2122

The Apple store replaced the cord with a brand new one. Fits much better. The original one was such a tight, nearly impossible fit, it got gouged on one side (bits of that hard gray plastic material on the ends of the metal were flaking off into the port every time we took it out). They checked the port to make sure it was okay. Glad I got a new cord. No problems now.

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Answer 8

slyguy_28

Level 2

188 points

Apr 18, 2011 10:19 PM in response to Janet Loftis

The Apple Store is usually pretty awesome when it comes to customer service. They usually know, in short order, what it's gonna take to fix the product and then it's good as new.

Sly

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