9 Replies Latest reply: Aug 14, 2013 4:50 AM by Meg St._Clair
Foxboy71 Level 4 Level 4 (2,360 points)

Hi,

 

why on earth did apple do this absolutely unnecessary change to the nice, clean and smooth forum interface which it had to date?

The new interface is bubbly, clumsy, cluttery and uses much more of my desktop space. This ain't a technical support forum, but feels like a support disneyland to me by my first impression.

 

Worst are all the tooltip bubbles popping up. Yuck!

 

Sorry for massive complaining, but know: Complaints are free consulting.

 

Fox

  • Barry Hemphill Level 8 Level 8 (36,455 points)

    Hi Fox:  Those of us that have been rattling around Apple forums for ages have been busily feeding the "powers that be" suggestions for improvement.  My expectation is that incremental improvements will be made on a fairly regular basis.  I am not privy as to reasons behind the change.  I do know that the process has been underway for quite sometime.  It surely is different!  Barry

  • etresoft Level 7 Level 7 (25,660 points)

    Foxboy71 wrote:

     

    why on earth did apple do this absolutely unnecessary change to the nice, clean and smooth forum interface which it had to date?

    They are trying to stay fresh by giving the disucssions more of a "community" feel. Plus, the forum software is 3rd party (Jive). To get upgrades like image attachments and rich text editing, they have to take a lot of other things too.

     

     

    The new interface is bubbly, clumsy, cluttery and uses much more of my desktop space. This ain't a technical support forum, but feels like a support disneyland to me by my first impression.

     

    Worst are all the tooltip bubbles popping up. Yuck!

    That is a well-known and disliked issue. My theory is that the ones at the top are Apple-designed. They don't rely on hover and act like popovers on iOS. The other ones are the annoying ones. It will take time to work out a change in behavior while still providing the information.

     

    Keep in mind that Apple Support Communities now has lots of Windows users and people who use non-Apple browsers. I do some web development myself. Even the smallest change has to be tested 5 or 6 times. If it is broken, you have to try a fix, and then re test that 5 or 6 times. IE is the traditional culprit, but Firefox is starting to make a name for itself in this area too. Even a "small" change like fixing the "bubbles" is going to take a while.

  • Foxboy71 Level 4 Level 4 (2,360 points)

    Hi,

     

    thanks to both of your for your kind reply.

     

    I suffer from "postmodern paralytic breakdown" ;-) each and every time such a great change takes place in such an abrupt and radical way. Too much changes in this world - especially in the net. I hereby speak my praises to those who have the balls to withstand *unnecessary* changes and keep at least *some* things like they have been, known, loved and loathed.

     

    I need a forum where i can see what has changed with one click, have a quick overview, without clutter. More cluttering is bad - very bad - evil - microsoftlike - youknowwhatimeandontyou?

     

    However, thanks.

     

    Fox

  • Foxboy71 Level 4 Level 4 (2,360 points)

    Hi,

     

    just found a curious bug: I could award myself with a "helpful" answer after answering to one of my own postings.

     

    Fox

  • Matt K. Level 4 Level 4 (2,380 points)

    Hi Foxboy71,

     

    This is working as designed. A user can mark either own postings as helpful or correct since users sometimes discover the answer to their own questions. You'll notice that this does not award any points to yourself.

     

    Hope that helps to clarify.

     

    Thanks!

    -Matt K.

    English Communities Manager

  • Sekoya Level 2 Level 2 (225 points)

    Even the smallest change has to be tested 5 or 6 times. If it is broken, you have to try a fix, and then re test that 5 or 6 times. IE is the traditional culprit

    I thought it was already established that the new discussion pages are broken on IE6, thus I don't think they consider IE6 anymore, they will at least require IE7.

  • Topher Kessler Level 6 Level 6 (9,565 points)

    I was wondering about that...decided to try it out and found that I didnt get any points. ...

  • orhanokay Level 1 Level 1 (0 points)

    is it Apple's new web site interface?
    http://pinterest.com/pin/174796029260547468/

  • Meg St._Clair Level 8 Level 8 (42,420 points)

    You're responding to a thread that's over two years old. It's discussing a change made to these forums around that time.