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User profile for user: Phroso
Phroso Author
User level: Level 1
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Software Update crashes? What to do?

I am currently running OS X 10.6.7 on my 2.16GHz Intel Core 2 Duo iMac.

After my Hard Drive failed recently , I had a new 1TB Samsung HD installed.

I initialised the new drive and backed up via Time Machine.


In general all now seems to be okay. (Although Quicktime Player "cannot be opened because of a problem")

However, may main problem concerns Software Update which now crashes immediately and presents the report copied below.


I tried removing the softwareupdate.p.list from preferences and restarting but the problem remains.


What to do next? Advice appreciated.






Process: Software Update [43506]

Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update

Identifier: com.apple.SoftwareUpdate

Version: 4.0.6 (270)

Build Info: SoftwareUpdate-2700000~1

Code Type: X86-64 (Native)

Parent Process: launchd [118]



Date/Time: 2011-04-18 17:54:13.835 +0930

OS Version: Mac OS X 10.6.7 (10J869)

Report Version: 6



Interval Since Last Report: 3217 sec

Crashes Since Last Report: 26774

Per-App Crashes Since Last Report: 2

Anonymous UUID: 7B184CCF-BFCA-46F0-87EC-15709D02BD29



Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread: 0



Dyld Error Message:

Symbol not found: _PKDistributionChoiceCustomLocation

Referenced from: /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install

Expected in: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit

in /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install



Binary Images:

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0x1068a7000 - 0x1068c7ff7 com.apple.DirectoryService.Framework 3.6 (621.11) <AD76C757-6701-BDB5-631E-1CB77D669586> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x1068d1000 - 0x1068e3fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib

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0x106c92000 - 0x106ccffff com.apple.LDAPFramework 2.0 (120.1) <16383FF5-0537-6298-73C9-473AEC9C149C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x106cdc000 - 0x106da6ff7 com.apple.installframework 595 (595.1) <4803A535-192D-FB89-1A9F-CD1611E61910> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install

0x106e2a000 - 0x106e64fff com.apple.bom 10.0 (164) <E5C9AFBD-68C1-197E-72B0-B43295DC87DC> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x106e74000 - 0x106e83fff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib

0x106e8b000 - 0x10707bfef com.apple.JavaScriptCore 6533.20 (6533.20.20) <5626170D-00AE-33B1-03FF-256E9794150D> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

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0x107141000 - 0x10714eff7 com.apple.AppleFSCompression 24.4 (1.0) <57D6F613-CB5E-75BC-E351-3272D62227F5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

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0x10716f000 - 0x107deafef com.apple.WebCore 6533.20 (6533.20.24) <FB4CBEAE-106E-1B22-6C97-1B38A06EB569> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x1083c9000 - 0x1083ceff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x1083d6000 - 0x1083d9fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x1083df000 - 0x1083f5fff com.apple.ImageCapture 6.0.2 (6.0.2) <06E4103B-9BE4-7EAD-B532-89FC5EB06ED4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x10840f000 - 0x10842aff7 com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x10843b000 - 0x10843dfff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x108442000 - 0x108445ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld

0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib



Model: iMac5,1, BootROM IM51.0090.B09, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.9f4

Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.36.9)

Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports

Network Service: Built-in Ethernet, Ethernet, en0

Serial ATA Device: SAMSUNG HD103SJ, 931.51 GB

Parallel ATA Device: PIONEER DVD-RW DVR-K06

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000

USB Device: Hub, 0x0451 (Texas Instruments), 0x2046, 0x1d100000

USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x3d100000

USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x3d110000

USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x3d130000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000

FireWire Device: d2 quadra (button), LaCie, Up to 400 Mb/sec

FireWire Device: LaCie Hard Drive Firewire, LaCie, Up to 400 Mb/sec

iMac - 2.15 GHz Intel Core 2 Duo, Mac OS X (10.5.6)

Posted on Apr 18, 2011 1:34 AM

Reply
13 replies
User profile for user: Hardijs
Hardijs
User level: Level 1
35 points

Apr 18, 2011 1:42 AM in response to Phroso

the first step is to repair permissions for the system drive

the easiest way is to is to use disk utility - select system and press "repair disk permmissions"

if there are excessive amount - repeat until you get little to none (Java related permissions have a tendency not to be rapaired, also they are not the ones that crash you update)


by the way - it would be a good idea to verify hard drive (repair not doable on a "live" system disk)

Reply
User profile for user: Phroso
Phroso Author
User level: Level 1
0 points

Apr 18, 2011 3:57 AM in response to Hardijs

Dear Hardijs,


thanks for your response to my cry for help.


I'm sorry but I should have also mentioned in my initial post that I had repaired disk permissions and hard drive but it didn't fix the Software Update problem.


However, in response to your advice, I repaired disk permissions again a couple of times and also verified the Hard Drive.


I then restarted my computer and I wish I could report that my problem was fixed, but no such luck. The System Update still crashes without opening!


However, I do appreciate you taking the time to offer assistance and I can only hope that someone else has the answer to my problem.

Reply
User profile for user: Jim_B.
Jim_B.
User level: Level 1
98 points

Apr 18, 2011 4:25 AM in response to Phroso

Create a new admin account and run the software update and see if it works. Another thing you could try is restart in single user mode (hold the command and s together) and it will start up your system with a command line. Type fsck -fy and hit return. Should there be anything that looks like a repair, run it until it shows no repair. Then type in reboot and your system should restart in its normal state. This command "file system check -force yes response" is a unix command to repair any problems on the unix file structure. Now run the software update from the new account and see if that works, if not, get out your install disk cause you got to reinstall your system. No dig deal, just a lot of time.

Now, if this works, try it from your account. Your account is corrupt if it does not work. There is a solution to this problem too. delete the account is system preferences and save the account in the User directory. Create the account using the same account name and it will ask if you want to use the user directory that is there. I find that this trick takes care of most account problems.

Reply
User profile for user: Hardijs
Hardijs
User level: Level 1
35 points

Apr 18, 2011 4:16 AM in response to Phroso

try one more thing...

create a new user with admin privileges - log in the new user and try updating then.

quite frequently this setup (create new user and test the setup in the new user) helps resolve the problems like this.

after the update has been made (or not) you can delete the temporary user made.



and one more thing.... you can download the 10.6.7 (combo) update and reinstall that instead - it' s a 1 GB download though - http://support.apple.com/kb/DL1361

Reply
User profile for user: andyBall_uk
andyBall_uk
User level: Level 7
20,516 points

Apr 18, 2011 6:19 AM in response to Phroso

Hi


the report error message suggests that a file is missing or damaged... the one mentioned is part of the 10.6.7 combo - so I'd suggest re-applying that, and if no better, reinstall OS X from the 10.6 DVD then update as needed.


10.6.7 Combo - http://support.apple.com/kb/DL1361


If you've another mac around &/or a very slow internet connection 🙂 - the 'missing' file could be transferred manually - but using the update is easier.


>

Symbol not found: _PKDistributionChoiceCustomLocation

Referenced from: /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install

Expected in: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit

Reply
User profile for user: Phroso
Phroso Author
User level: Level 1
0 points

Apr 19, 2011 8:38 PM in response to Jim_B.

Hi Jim,


Thanks for your response.


Your advice to use Unix commands might very well have solved the problem but I found that prospect a bit scary.


After all, I am a seventy four year old pensioner not Julian Assange. (smile)


You were closer to my level of expertise when you said, "get out your install disk cause you got to reinstall your system."


I reinstalled Snow Leopard, then used the combo update to OS X 10.6.7


I am happy to report that all now seems to be okay.

Reply
User profile for user: Jim_B.
Jim_B.
User level: Level 1
98 points

Mar 19, 2012 8:07 AM in response to fjlsg

I just would like to point out one thing about fsck (filesystem check). This is unix and is extremely literal. It very important that when you run the command and you have an error, run it again. Keep doing this until you get the message that the system appears ok.

The reason for this is when it is doing its checking and it hits an error, it does not continue down the subdirectory. It just keeps on going onto the next folder. So if there is another error in a subfolder of a problem, it will not be resolved. It is not a common occurrence, but it does happen.

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