5 Replies Latest reply: Jul 14, 2011 8:38 AM by The hatter
OrphanAnnie Level 1 Level 1

I am stuck on a web page. Cannot close Safari. Turned off the computer and still came back to same page. Can move to desktop and get cursor. Can open and close apps but not Safari. All I get on the web page is the color wheel. How do I get out of this?


iMac, Mac OS X (10.6.7)
  • ryan42 Level 3 Level 3

    Try deleting Safari's preferences file. Go to your home folder, then Library, then Preferences. Drag com.apple.Safari.plist to the trash can and open Safari.

     

    By the way, whenever you experience the "Spinning beachball of death" you can almost always recover without powering the Mac off. Just hit Command, Option, Esc and the force quit dialog should come up and you can select Safari and hit force quit. You can also hold down Command, Option, Shift, Esc for a few seconds, and it should just autoforcequit the foreground program.

     

    Regards,

    -Ryan

  • Sastwaf Level 1 Level 1

    But how do you close the offending webpage without having to shut Safari down completely?  If only one page is mucking things up, I don't want to lose everything else I am working on on separate pages.  (When I still computed on the Dark Side, I could hit Cnt/Alt/Del and have the choice of WHICH webpage I wanted to close)

  • Carolyn Samit Level 10 Level 10
    expertise.safari
    Safari

    Open Activity Monitor  

     

    /Applications/Utilities

     

    Select My Processes from the pop up menu on the right.

     

    Select Safari then click the red Force Quit button.

     

    If you are seeing the spinning beachball, this is the only way to get around  this.

  • Linc Davis Level 10 Level 10
    expertise.applications
    Applications

    If you'll post the URL, I'd like to see if I can reproduce the issue.

  • The hatter Level 9 Level 9

    Also, when you do a hard power off, you more than likely have now more problems with the disk directory.

    You would have needed to do CHKDSK to fix that problem.

     

    startup disk maintenance Disk Utility fsck

     

    While in Safari, or not, delete the temp and cache files and folders used, there are at least three:

    history, web cache, bookmarks cache, previews - likely corrupt - and there are plug-ins and javascript you might need to disable for now, as well as any extensions.

     

    Booting from OS X DVD and choose Utilty menu and Disk utility, repair your drive.

    Safe Boot

     

    /Users/account/Library/Caches - Safari, metadata safari, com.apple.safari etc

     

    Safari

     

    http://www.apple.com/support/safari