no longer able to sign in under real Apple ID--anyone know why?

Question

Level 1

6 points

no longer able to sign in under real Apple ID--anyone know why?

Yesterday I tried signing in to the Support Communities on my recently purchased iPad 2 and when I entered my longstanding still valid Apple ID and PW I was switched to a screen that stated "We're sorry Your account could not be created due to system issues.Please contact Apple Support Communities with the information below to create your account"...followed by text boxes to enter a contact email and issue details. I entered my email and stated in the issues box that I was only trying to sign in with an existing Apple ID and PW,not create a new account and clicked the send box.

I have not received any email from support re this as of today. I was able to sign in to the discussions on my desktop Mac earlier this AM using my valid Apple ID and PW, but could not on my iPad.

Thinking this might be due to a less than robust PW I changed the PW and successfully updated in Mail and the App Store on both iPad and desktop Mac, but now I am unable to sign in to discussions on either device using the updated and valid ID and PW.

Since I have AppleCare for the iPad I contacted telephone support and was talked through creating this second Apple ID which I am using only to sign into discussions. I have received no answer to any of the several online form emails I have sent when my primary Apple ID/PW was not accepted to sign in to the support community forums.

I suspect this all has to do with the revolutionary reformat of the forums. I also suspect I am not the only one who finds the Apple ID/PW which works everywhere else is rejected by the forum. Other victims of this exclusion may simply not be able to post the problem (since one cannot post if one cannot sign in) and don't realize they can create an alternate Apple ID to post with.

Does anyone who CAN post have any explanation and/or solution to this, or am I condemned to use a back door sign in forever?

thanks

Caroline

previously known as dukiebluedoc.

iPad 2, iOS 4.3.2, iMac G5 iSight,Mac OS 10.5.8

Posted on Apr 18, 2011 2:33 PM

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Answer 1

Matt K.

Community Moderator

Apr 18, 2011 2:38 PM in response to yaledoc72

Hi Caroline,

I will follow up with you on this with an email.

Thanks!

-Matt K.

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Answer 2

Apr 18, 2011 4:40 PM in response to Matt K.

I've been having exactly the same problem. I just posted my own discussion topic about it, but it sounds exactly the same. Although mine definitely said "We're sorry. Your account could not be UPDATED due to a system error. Fill out the form below and send it to get your account UPDATED." (i.e. updated, not created). I'm signed in right now with an old Apple ID just so I can post this, but I really really want to get my normal Apple ID back. Like you, I can sign in everywhere else (iTunes Store, Apple Store online, etc), but not in the Support Communities. I had a lot of posts and also points that I'd hate to lose!

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Answer 3

Apfelwurm

Level 4

1,717 points

Apr 19, 2011 2:54 AM in response to yaledoc72

I just had the identical experience with the identical error message, except that I consider my PW very strong.

The worst part was that I wasn't able to ask anyone for help here because I had to sign in first to post something, but as I couldn't sign in I wasn't able to post... 😢

OK, it seems to be working again for the moment, but it's sure confusing. 😕

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Answer 4

Apr 19, 2011 8:40 AM in response to Apfelwurm

Still no luck for me. Caroline, were you able to get yours working?

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Answer 5

Apfelwurm

Level 4

1,717 points

Apr 19, 2011 8:58 AM in response to musicfor18

Have you already tried to contact the Apple Support Communities staff?

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Answer 6

Apr 19, 2011 5:22 PM in response to Apfelwurm

Yes, there was a form that came up along with the error message when I tried to sign in. I filled it out and sent it in. Is there another way to contact the Host, other than tha and this posting?

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Answer 7

Apfelwurm

Level 4

1,717 points

Apr 20, 2011 1:13 AM in response to musicfor18

Yes, I also filled out that form.

I got a reply from them yesterday, but then it was already working for me.

I don't know whether there is an official e-mail address you can use - check out "Contact Us" -, but I know that they are very well aware of the problem and working on it, so for the moment try to be patient... 🙂

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Answer 8

Apr 23, 2011 8:32 AM in response to yaledoc72

Caroline, Did you ever get your account up and working again?

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Answer 9

yaledoc72 Author

Level 1

6 points

Apr 23, 2011 9:56 AM in response to musicfor18

No, still have to use an alternate Apple ID--not sure anyone is still trying to fix this but I keep filling out the form that pops up asking for help

Caroline

😟

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Answer 10

Apr 24, 2011 8:20 AM in response to yaledoc72

I actually used my apple and ID and PW this morning but my community account was totally gone so have had to resign up to communities.

Used my actual apple ID and PW but it said I did not exist and so now instead of being a user since 2004, it now says I only joined today on the 24th April 2011 !!!

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Answer 11

Apr 24, 2011 2:35 PM in response to josephleebrown

I just created this account so that I could post here. I also am a long time member of the discussions as "sactobob" and my Apple ID is working fine everyplace Apple except this new Communities deal and works from my iMac, my Air, my iPhone and my iPad. Almost everyday, I have tried and I just keep getting the "account could not be created due to system issues" message. Tried everything that anyone suggested. Even tried an old Apple ID.

And I have sent that form describing the problem at least 5 or 6 times with no response. Spent the last couple of hours with Apple support on the phone. They were just coming up with the same ideas like deleting cookies, clearing cache, etc...

This sounds to me like Apple is having database problems relative to validating our ID's for moving into the Communities from the old discussion forums. Does anyone know if they are working on the problem?

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Answer 12

Matt K.

Community Moderator

Apr 25, 2011 8:22 AM in response to yaledoc72

Hi Caroline,

I have sent you emails on this. Have you checked the email address that is associated with your "yaledoc72" username?

Thanks!

-Matt K.

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Answer 13

Apr 25, 2011 8:30 AM in response to Matt K.

Matt...

quick one here... so why is it when I entered my username and password that I have had for years that it asked me to create a new username here on the communities pages.

I first had an Apple ID and .Mac with this username in 2002.

I know look like I have only been with Apple for hours and not years !!!! SULK...

thanks / Joseph

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Answer 14

yaledoc72 Author

Level 1

6 points

Apr 25, 2011 2:45 PM in response to Matt K.

I got last email from you April 19 and replied same day to the address on your email. Just sent another copy of my reply to that email.

thanks

Caroline

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Answer 15

seventy one

Level 7

27,424 points

Apr 25, 2011 4:52 PM in response to yaledoc72

Helllo Caroline,

Had a similar but not identical problem a few weeks ago when the old system was in operation. I could log into communities with Safari ... but not with Firefox, although the ID detail is identical for both.

And like you, sadly, I did not get all the support from Apple I would have liked. But having said that, it did eventually correct itself and in a generous moment I concluded that perhaps Apple had solved the problem and felt it unnecessary to advise me of their actions.

Well, you have to have faith, don't you?

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