Previous 1 2 Next 16 Replies Latest reply: Jan 30, 2015 5:59 AM by bronstaf
passion8 Level 1 (0 points)

When trying to use my HP OfficeJet 6500A Plus I get an error ( -9931.)  It can't scan.  Also, after taking a screen shot, I can't view it in Preview.  Basically, preview is not working.  Anyone know how to fix it?

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