I want to check to see if this is a user-account-specific issue, or if it is systemwide. (This isn't going to be a cure in itself, but it might be able to help us narrow in on some further troubleshooting possibilities.)
Creat a new Windows user account on the PC with full administrative rights. Log out of your usual account and log into the new account. (Don't use fast user switching to move between accounts.)
Try launching iTunes in the new user account while you're connected to the internet. The iTunes Setup assistant should run. Don't add any files when prompted to do so, just let iTunes open to an empty library.
Does itunes open to an empty library? Or do we get another error?
If iTunes opens, try visiting the Store from the new account. Does the store open for you, or do you get an error instead?
I have encounetred similar trouble. When i open iTunes and try to connect to Apple Store, the application crashes.
I have install and reinstall the iTunes several times. I have realised that it only happens if connetted to teh interten. When my cmputer is not connected, the iTunes application works corectley and I can syncronising the iPhone and iPad.
The mesasge is (my version uis in spanish):
ombre del evento de problema: BEX
Nombre de la aplicación: iTunes.exe
Versión de la aplicación: 10.5.1.42
Marca de tiempo de la aplicación: 4ebf7d7c
Nombre del módulo con errores: MSVCR80.dll
Versión del módulo con errores: 8.0.50727.6195
Marca de tiempo del módulo con errores: 4dcddbf3
Desplazamiento de excepción: 00026b72
Código de excepción: c000000d
Datos de excepción: 00000000
Versión del sistema operativo: 6.0.6002.2.2.0.256.6
Id. de configuración regional: 3082
Información adicional 1: de8a
Información adicional 2: 4fa040a16f35e6e675984ea54b302855
Información adicional 3: 2d07
Información adicional 4: 5225acc6c0f4892c1259e47037015b14
Any idea why is this hppening?
I had the same problem wit Itunes not working while the internet was on, what I realized is I had downloaded a certain language translation software, I can't remember the name now but once I removed the program all of a sudden it started working while the internet was on, no clue what the actual problem was with that program but if your itunes is working wihtout the internet there is probably a program you've downloaded that is interfering with it for one reason or another. Try thinking what the most recent programs you installed on your computer (maybe a language related one?) maybe one of them is causing your problem.
I'm having the same issue my Quicktime will not open. when i sync my iphone or backup in step 2 of 4 and show me this ( i tunes has stopped working ). and imust close program and this is history
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789