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Cannot upgrade, remove, or reinstall iTunes

I cannot upgrade, remove, or reinstall iTunes.

Message states iTunes.msi is missing or path to this file is invalid.

I searched my hard drive and this file is not there.

Can't seem to find an answer to this issue on these forums anywhere that will work.


Thanks,


GAL

Posted on Apr 20, 2011 10:44 AM

Reply
1 reply

Apr 20, 2011 9:42 PM in response to galindenba

Message states iTunes.msi is missing or path to this file is invalid.

I searched my hard drive and this file is not there.

Can't seem to find an answer to this issue on these forums anywhere that will work.


Doublechecking, GAL. Have you tried the following set of instructions? If so, and you still get the missing msi message, can you walk us through any troubles you had installing or using the Windows Installer CleanUp utility?


Standard instructions begin:


Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.


Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)


If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.


Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".


Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?


(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot upgrade, remove, or reinstall iTunes

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