Previous 1 2 Next 21 Replies Latest reply: Mar 3, 2012 11:18 AM by charksen
Jay Larson Level 1 (5 points)

I have a 1st gen iPad with all OS software and app software updated to the latest versions and Safari will not open - every time I start the app, it crashes immediately.  I've tried restoring the ipad to factory settings and then restoring from backup with no luck.  Also, any application that uses Safari (like youtube, maps, etc) crashes as well.


Has anyone else experienced this and found a resolution?

iPad, iOS 4.3.2
  • Demo Level 10 (88,774 points)

    See if either of these things help.


    Tap Settings, then tap Safari on the left side. Then on the right side - tap clear history, clear cookies, clear cache. Clear all three. Reboot your iPad. Hold down on the sleep button at the top until the red slider appears and slide to power off. Then hold down on the sleep button until the Apple logo appears and the iPad will restart. Launch Safari and see if helped.


    If that doesn't help, try this. Tap Settings, then tap General on the left side, then scroll down on the right side and tap Reset, then tap Reset Network Settings at the top. Reboot your iPad as described above. Launch Safari and log on to the Internet. You may have to enter your network password again when you reset Network Settings.

  • Jay Larson Level 1 (5 points)

    Ok, so it appears to be something wrong with cookies.  Clearing the cache and clearing the history was successfull, but clearing the cookies results in the settings crashing.  Tried that multiple times.


    I also tried the second reccomendation, and that didn't seem to work either. 


    Is there anyway to manually delete the cookies?

  • Demo Level 10 (88,774 points)

    If the settings are crashing, I am sort of at a loss if you already tried restoring the iPad. Sounds like there is something corrupting the cookies or something in the settings. Maybe even an app that's causing the problem.


    You could try Settings>General>Reset>Reset All Settings. You will not lose any data or media but you will have to reset passwords, and things like that Auto brightness ... whatever settings you "customized" for your iPad.


    Have you tried this ... hold down on the sleep and home buttons at the same time foe about 10 seconds until the Apple logo appears, let go of the buttons and let the iPad reboot? You could try this before resetting all settings.


    I'm thinking you do have an app that's causing the problem. Restoring from a backup would only give you the same fits over and over again. See if the two steps above do any good.


    Message was edited by: Demo

  • Jay Larson Level 1 (5 points)

    Unfortunately this didn't do it either.  I can't use maps, App Store, facebook app, or anything else that utilizes the browser.  Still crashing 100% of the time.

  • Time Fades Away Level 1 (0 points)

    My experience is the same. Running the latest IOS on iPad1. I also have an iPhone 4 and it is fine. I have found all IOS's since 4.1 have really slowed down my iPad. iPod app takes at least 6 seconds to load.


    I'm at the stage where I think a total wipe and selective reinstall is required.



  • Time Fades Away Level 1 (0 points)

    So I'm trying to repeat the experience today at home. Its perfect. I can load all sorts of sites like cnn and wunderground that other people over at are reporting crash safari. I've loaded and played the ipod, load photos and maps and buzzed around all over the place and its rock solid, lots of multitasking and its now OK, Touch wood..


    I wonder if its the 3G network when I'm on thre train travelling - that's when it occurs mostly.


    Ah ha Facebook just crashed. When I go back to Safari Facebook it does not recall that I was logged on a minute ago, but it does recall my email. Lets try again.


    If I click on a friends name to go to their page CRASH. Reload and I'm not logged in any more ! Cookie issue ?


    This time I'll try "keep me logged in" option......clicked on Friend again CRASH

    Reload - empty Safari screen appears CRASH... Reload same CRASH. Reload - all previous pages are gone.

    Facebook, it loads and I'm logged in - Keep option works.Click on Friends OK.

    Seems to be with multiple pages open.. lets try 6 pages open no worries.


    Loading lots of applications and again it is fine !!!



  • Demo Level 10 (88,774 points)

    I have found recently that my iPad is more likely to crash when using Safari - especially on this support site - if I have too many windows open at once. I am experiencing crashes every couple of days in Safari. I just don't think the iPad original version especially - has enough resources to allow for too many windows to be open at the same time. I'm sure I will get an argument on that point with the way the software is supposed to allocate the resources needed so that the device will not crash - but since Apple changed the way this support site works - my crashes have become more frequent - when I use this site anyway.

  • Time Fades Away Level 1 (0 points)

    I deleted my mail file (exchange) as my Calendar had completely frozen too. Reset up my exchange account.


    Its been good for 3 days now.


    Perhaps try that

  • antonionj Level 1 (0 points)

    I have a first gen iPad and my Safari crashes sometimes. But it always crashes when i try to delete the cookies in the settings app! Have anybody got an Apple official solution or explication to this problem? Is it a iOS virus?

  • dazmax Level 1 (0 points)

    I'm having the same problem with my iPad 2. Safari and various other apps crash on launch, and Settings crashes when I try to delete cookies. Safari's been unuseable for the past week.

  • acahaya Level 1 (0 points)

    Same problem here: iPad2, latest iOS. Safari crashes every time a website tries to write or change a cookie (forums, etc.) and the settings will crash every time i try to delete cookies or change the cookies settings.


    I tried everything from HW reset to fw restore and then restore from backup. After the firmware restore i was able to delete cookies, after restoring from the backup, the settings are crashing again.


    Since i did not install a new app when this behavior started but used to visit a forum that was later reported to be plagued by a vbulletin exploit spreading a trojan and other malware, i guess the problem is related to a cookie that is somehow related to this virus.

    Since it is not possible to replace cookies via synching (bookmarks only) i'm running out of options. Very annoying.


    I also have an open call with the apple support for this problem, they asked me to do the fw reset and reinstall each and every app. This is going to take several hours and i will loose game scores and in app purchases  .... that cannot be recreated when deleting the app.


    Is there a way to find the cookies in a backup on the mac?



  • Demo Level 10 (88,774 points)

    I don't think you can find the cookies In the backup. One more thing you could try is to go to Settings>Safari>Databases and then tap on the databases arrow and look and see if there is a peculiar database on your iPad. You can delete all of those databases as it will not cause any harm to your iPad. I don't know that it will help but it can't hurt either.


    There are no virus or Trojans for the iPad so those things themselves would not be a problem but if the forum established a database on your iPad that could be the issue.

  • acahaya Level 1 (0 points)

    No databases, i already deleted them when the problem started. But thanks anyway for the super fast reply.


    "Reset all settings" solved the problem, you just have to make sure that you remember all access related data and passwords usually stored in cookies. I had to setup my amazon account for the kindle again, the game center id ...


    BTW: The exploit checked the OS, browser and device, IOS, iphone and ipad were in the list. I do not know if malware was actually spread (browser cache, cookies, execute java script) but at least the bugger checked the device .... and since my problems started shortly afterwards without downloading or installing anything else, it smells like virus. IMO the idea that iPads or iPhones are invincible or that there are no viruses for them is wishful thinking. The only reason we do not hear much about them now is because windows and android are more widespread.

    I recommend to avoid cookies, java script and plugins when surfing.

  • Bilclary Level 1 (0 points)

    A post on another threadwroked for me...Simply turn off the iPad by holding down the off button (then the on screen swipe to power off). Turned it back on and then no more apps or safari closing down as pages load.

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