1 Reply Latest reply: Apr 22, 2011 6:13 PM by b noir
Stoirm Level 1 Level 1 (0 points)

I have tried with multiple versions of iTunes and the outcome is the same each time. It opens, then crashes immediately without fail every single time.

 

This is the error report I get each and every time:

 

 

Problem

Stopped working

 

Problem signature

Problem Event Name:          InPageError

Error Status Code:          c000009c

Faulting Media Type:          00000003

OS Version:          6.0.6002.2.2.0.768.2

Locale ID:          2057

Additional Information 1:          9c79

Additional Information 2:          18d391556384f03f39cb1810be4919d6

Additional Information 3:          cbd8

Additional Information 4:          7823eb2f440e23b0eb8dcc58dcf1c44e

 

 

Extra information about the problem

Bucket ID:          470146

 

 

I've looked through the forums for solutions to this and the only one I thought might work was https://discussions.apple.com/message/13262551?messageID=13262551&amp%3b#1326255 1 but I spent hours trying to find the file that I apprently needed but could not find it anywhere.

 

So if anyone could help me with this I'd be truly grateful, thanks


Windows Vista, 32-bit system
  • b noir Level 9 Level 9 (72,020 points)

    Problem Event Name:          InPageError

    Error Status Code:          c000009c

     

    That's a rarer one nowadays. It can indicate disk/file damage on the PC.

     

    I'd try running a disk check (chkdsk) over your C drive, or whichever drive you install your program files on.

     

    There's Vista instructions in the following document.

     

    Check your hard disk for errors

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors. You'll probably need to schedule the scan to run on restart. The disk check should take quite a while to run (if you're running it on the C). If it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the disk check find/repair any damage? If so, are you able to launch iTunes now?