4 Replies Latest reply: Apr 22, 2011 9:43 AM by rockmyplimsoul
Woodie100 Level 1 Level 1 (0 points)

I have an I touch 8 8GB which has become disabled (its my daughters) which when this happened she just put it in one of her draws and forgot about it

 

It tells me to connect it to i-tunes which I have now done but it asks for rthe 4 digit code but although I think I know this I cant enter it as it doesn't give me this option.

 

Any help would be apprieciated.

 

Jonathan

 

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iPod touch, Windows 7
  • planb77 Level 7 Level 7 (32,300 points)

    Hello Jonathan,

     

    If you do not know the passcode, your only option is to connect the device to iTunes in Recovery Mode and restore it to factory settings.  See this article for instructions on getting your iPod Touch into Recovery Mode.

    http://support.apple.com/kb/ht1808

     

    B-rock

  • Woodie100 Level 1 Level 1 (0 points)

    I think that I do know what the passcode is (per my daughter anyway so there's every chance that it will be wrong) but hey lets assume that I do know it!!!

     

    The main issue is that once it's connected to itunes the itouch shows the following message:

     

    "iPod is disabled

    Connect to itunes"

     

    There is no other option available to me and itunes shows this message:

     

    "itunes could not connect to the ipod "Naomi ipod" because it is locked by a passcode. You must enter the passcode before you can access itunes"

     

    My problem is that I cant access the ipod to enter the passcode. The only option that I seem to have is to hold the button down on the top of the ipod which then power don's the ipod.

     

    Help!!!!

     

    Jonathan

  • planb77 Level 7 Level 7 (32,300 points)

    Have your tried a hard reset of the iPod with it still connected?  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.

     

    You may need to do this more than once.

     

    B-rock

  • rockmyplimsoul Level 5 Level 5 (6,295 points)

    If that doesn't work, do a force-restore. Hold both the Sleep/Wake and Home buttons until the Apple logo appears, then release just the Sleep/Wake button while you connect to iTunes -- keep holding the Home button until iTunes recognizes the iPod is connected. At that point iTunes will prompt you to Restore the iPod, and you can re-load the last backup at the end of the Restore (assuming you do this on the iPod's home computer).