Bexiboo

Q: I recently updated my iTunes software however when I launched the application it up with an error which I tried to solve by uninstalling iTunes. After reinstalling iTunes it now says that it cannot find “apple application support” and has windows error 2!

I recently updated my iTunes software (on Vista). However when I launched the application it came up with an error which I tried to solve by uninstalling iTunes. After reinstalling iTunes it now says that it cannot find “apple applicationsupport” and has windows error 2. Help Please???

Windows Vista

Posted on Apr 23, 2011 3:32 AM

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Q: I recently updated my iTunes software however when I launched the application it up with an error which I tried to solve by uninst ... more

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  • by b noir,Solvedanswer

    b noir b noir Apr 23, 2011 4:02 AM in response to Bexiboo
    Level 9 (72,129 points)
    Apr 23, 2011 4:02 AM in response to Bexiboo
    After reinstalling iTunes it now says that it cannot find “apple applicationsupport” and has windows error 2. Help Please???

     

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, does iTunes launch properly now?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • by polydorus,

    polydorus polydorus Apr 23, 2011 4:04 AM in response to Bexiboo
    Level 6 (11,971 points)
    Apr 23, 2011 4:04 AM in response to Bexiboo

    It might be worth trying a stand alone install ofApple Application support.

     

     

     

    Download the iTunes installer and save it in your downloads folder if you haven't already done so.

     

    The files will be either itunessetup.exe or itunes64setup.exe for a64 bit system.

     

    Open notepad and copy the following 3 lines into it.

     

    md temp

    itunes64setup /extract temp

    pause

     

    Remove 64 for 32 bit itunes.

    Save the file as extract.bat into the same folder that contains the itunes installer.

     

     

    Open the downloads folder and you should find the extract file thatyou saved. Double click on it and a black window will open tellingyou what it is doing. When it's finished, press any key to continue.

    You should find that a folder called temp has been created containingall the itunes msi files including Apple Application Support.msi.

     

    Double click on Apple Application support.msi

     

    Does it install OK?

    If not give the error message in full.

     

    Oops we posted at the same time b, sorry.

  • by b noir,

    b noir b noir Apr 23, 2011 4:18 AM in response to polydorus
    Level 9 (72,129 points)
    Apr 23, 2011 4:18 AM in response to polydorus
    Oops we posted at the same time b, sorry.

     

    No problem ... I did the same to Jolly Giant earlier this evening. Probably a sign that I should get to bed and leave things to my friends from the EU for a while.

  • by Bexiboo,

    Bexiboo Bexiboo Apr 23, 2011 9:14 AM in response to Bexiboo
    Level 1 (0 points)
    Apr 23, 2011 9:14 AM in response to Bexiboo

    Hi thanks so Much for your help and speedy reply's!! I did b's suggestion but i'm greatful for both your responses!! my iTunes is back up and running thanks to you two!

  • by b noir,

    b noir b noir Apr 23, 2011 10:00 AM in response to Bexiboo
    Level 9 (72,129 points)
    Apr 23, 2011 10:00 AM in response to Bexiboo

    Excellent news! Glad to be of some assistance.

  • by mounir,

    mounir mounir Apr 23, 2011 10:10 AM in response to Bexiboo
    Level 1 (0 points)
    Apr 23, 2011 10:10 AM in response to Bexiboo

    I am getting same error. I have tried what you have written above but still no luck.

    I can see the Apple Application support in the control panel. I uninstalled it and then installed another version using the stand-alone approach you mentioned above. But my itunes still does not open.

     

    I am using Windows 7 64-bit.

     

    Please help!

  • by legris,

    legris legris Dec 29, 2013 3:12 AM in response to Bexiboo
    Level 1 (0 points)
    Dec 29, 2013 3:12 AM in response to Bexiboo

    Hello,

    I have the same error. I do what it's indicate before but it doesn't work for me. I'm using windows 7  64

    During the installation, I have this error message :

    policy8.0Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicK eyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"

     

    Thank you for your help.