Macbook software update stuck

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Level 1

4 points

Macbook software update stuck

I have a 4 year old white Macbook with 2 Gb of ram running Snow Leopard that I just did the most recent automatic software update from 10.6.6 to 10.6.7 along with other updates for iTune and my printer, etc.

It reached the point where it says "Registering updated components..." and it got stuck - no more progress bar movement for 30 minutes. I powered off the machine holding down the on/off button. It rebooted ok and the applications work fine, but when i shut in down it got stuck again. Again I had to power it off by holding down the on/off button. It started up fine afterwards.

Something obviously is no longer right, but I don't know what to do next. Any suggestions? (I have a current time machine backup of all files before the software update)

MacBook, Mac OS X (10.6.7)

Posted on Apr 24, 2011 6:22 AM

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Answer 1

watts300

Level 1

36 points

Apr 24, 2011 7:37 AM in response to wolfy_505

Sounds like you need to run a Verify/Repair Disk with Disk Utility.

Applications / Utilities / Disk Utility.

Select Macintosh HD on the white box to the left. Then hit Verify Disk.

Report back with its findings.

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Answer 2

wolfy_505 Author

Level 1

4 points

Apr 24, 2011 9:43 AM in response to wolfy_505

I ran the Verify Disk - it ran for about 2 minutes and said "your Macintosh HD appears to be ok".

I was able to do a normal shut down this morning without it hanging.

Forgot to mention the progress bar looked to be at 99% when it hung during the autoupdate, so I think it had finished the update, but didn't do a normal wrap up.

I'll be watching the next autoupdate very closely to see how it behaves. If it gets froze again is there a keyboard command to "unfreeze it"?

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Answer 3

Mr. Pils

Level 1

0 points

Apr 24, 2011 10:14 AM in response to wolfy_505

Mine will not start up (reboot)!

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Answer 4

watts300

Level 1

36 points

Apr 24, 2011 10:31 AM in response to wolfy_505

Is all your software up-to-date? (Check Software Update again) If it is, no worries there as your updates installed properly.

So your only issue now is that your system will not reboot without freezing on the shutdown process? If so, how long do you let it sit before you decide it has frozen?

Try booting into Safe Mode and then shutting down. To boot to Safe, after turning the computer on, hold down the Shift key.

Actually, I re-read your last update. If you're starting up and shutting down fine, you have no issue. There isn't a keyboard command to un-freeze the installation of Updates. Just make sure you wait long enough to decide it HAS frozen. Then force it off, Verify Disk. If it passes, try Updates again.

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Answer 5

wolfy_505 Author

Level 1

4 points

Apr 24, 2011 11:01 AM in response to wolfy_505

Thanks for help, watts.

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