5 Replies Latest reply: Apr 28, 2011 11:43 AM by Eacaw
Eacaw Level 1 Level 1 (0 points)

I've looked through a large number of other discussions on here and can't seem to find anyone with the same issue as me.

 

I went to install the latest update on my phone last night, it downloaded fine, as far as I can see it extracted fine, but then it stopped working. I unplugged it and tried again, only to have my phone now in recovery mode and iTunes still wont do anything for me.

 

The iPhone screen shows the apple logo and a progress bar which is about 2/3 complete and iTunes is telling me "Restoring iPhone software" with a progress bar that's 99% done.

 

I tried just leaving it for ages last night, but it never moved further than where it was.

 

Help?

 

 

 


iPhone 4, Windows XP
  • MiFFMaN Level 1 Level 1 (115 points)

    Hi there,

     

    Does iTunes pop up with any error codes? If its happening while software is installing, it could be a corrupt .ipsw. Also, you may have some security software on the iPhone that is not allowing the update to be verified on the Apple servers.

     

    You should try disabling any if this is the case and then test.

     

    To remove the .ipsw file simply go to one of the below locations depending on your machine;

     

    Mac OS X

    iPhone~/Library/iTunes/iPhone Software Updates
    iPad~/Library/iTunes/iPad Software Updates
    iPod touch~/Library/iTunes/iPod Software Updates
    Note: The tilde "~" represents your Home directory.

    Windows XP

    iPhoneC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
    Note:If you don't see the Application Data folder, you may need to show hidden files.

    Windows 7 and Vista

    iPhoneC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates

    Note: If you don't see the AppData folder, you may need to show hidden files.

     

     

    You then just need to place this file in the trash.

     

    For more detailed information, please see;

     

    Update and Restore Error Messages - http://support.apple.com/kb/ts1275

     

     

    Hope that helps!

     

    Cheers,

    MiFFMaN

  • Eacaw Level 1 Level 1 (0 points)

    Cheers for that man, I tried that but to no avail. I continued searching the web for a solution but all I found was someone who had the same problem except with a jail broken phone, the solution for him was to uninstall and re-install iTunes... Tried that, and again, no solution.

     

    I'm currently trying to restore it again, and it froze at the same spot as always, am just going to leave it until I come up with any other solutions...

     

    Any other ideas?

  • KrisMontreal Level 1 Level 1 (0 points)

    Same problem here... or so....

    The white apple shows on the iPhone.  The progress bar also shows... but it stays empty.

    On my PC (Windows 7) iTunes is frozen with "Updating iPhone software..." and a 1/10 filled progress bar.

     

    Been stuck like this for an hour.

     

    Tried disabling Zone Alarm but might have done so too late.  I know it prevents some software or movies from being installed from the PC to the iPhone when I purchase through iTunes and I have to disable it.

     

    So I'll start everything back. If I think about it, I'll post my results...

  • KrisMontreal Level 1 Level 1 (0 points)

    Ok... it worked... Here's what i did...

    Either it's my iPhone connector which is buggy

    Either it's the iPhone to PC cable which is buggy

    Either it's Zone Alarm

     

    I think it's the cable since when I moved the cable and/or the phone, the iPhone made the connection sound.  So there's something there.  I bought a cheap connection cable at one point, but I can't recall if the one I use for my PC is the original Apple cable or the cheap chinese one I bought...  Food for thought !

     

    Oh... and I also removed the bumper from around the iPhone... sometimes it prevents the connection from being made properly.

  • Eacaw Level 1 Level 1 (0 points)

    Right, guys I finally fixed it about 4 hours later, All you need to do is copy the update file (ISPW) from the apple folder...

    Mac OS X

    iPhone~/Library/iTunes/iPhone Software Updates
    iPad~/Library/iTunes/iPad Software Updates
    iPod touch~/Library/iTunes/iPod Software Updates
    Note: The tilde "~" represents your Home directory.

    Windows XP

    iPhoneC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
    Note:If you don't see the Application Data folder, you may need to show hidden files.

    Windows 7 and Vista

    iPhoneC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates

    Note: If you don't see the AppData folder, you may need to show hidden files.

     

    onto another computer/laptop/mac and do the update from there. Once you've done it you'll get a phone that looks like it did when you bought it. DON'T PANIC! All you then need to do is plug it back into your own computer where you were updating from before and usually sync your  iPhone with. Wait for it to load up and in iTunes simply right click on "XXX's iPhone" on the left hand bar and click on "restore from backup" this will leave you with an updated iPhone and all of your old contacts, messages and settings Problem solved.

     

    Also, note that if you're phone's been dead like this for a while, you may have some messages come through as soon as you turn it back on again before you restore from the backup. TAKE A NOTE OF THE NUMBERS, because when you restore from backup you'll loose those new messages. I spend like 3 days trying to figure out who sent me a few texts. Its not vital, but is a PAIN IN THE ***! lol

     

    Happy iPhone fixing